Oluwaseyi Akeju
Jacksonville,FL
Summary
Dynamic IT Support Specialist with proven expertise at NTAinternational, excelling in technical support and customer service. Skilled in network troubleshooting and hardware maintenance, I effectively resolved complex issues and enhanced product quality through data analysis. My proactive approach fostered strong client relationships, ensuring high satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
NTAinternational
FCT, ABUJA
10.2021 - 11.2022
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Developed and maintained strong relations with customers to meet quality expectations.
- Performed regular maintenance checks on computer hardware components.
- Developed procedures for installation, configuration and testing of IT products.
- Analyzed support tickets to identify trends and recommend product improvements to the development team.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted colleagues with complex IT problems or inquiries.
Education
Bachelor of Science - Information Technology
Cosmopolitan University
Abuja Skills
- Technical support
- Network troubleshooting
- Hardware maintenance
- Customer service
- Problem solving
- Data analysis
- Team collaboration
Timeline
IT Support Specialist
NTAinternational
10.2021 - 11.2022
Bachelor of Science - Information Technology
Cosmopolitan University