Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oluwatimilehin Ottun

Fort Worth,TX

Summary

Dynamic professional with a proven track record of exceeding expectations at the State of New York, adept in data entry and recordkeeping while demonstrating exceptional teamwork and collaboration. Leveraged computer skills and a positive attitude to enhance customer satisfaction and streamline processes, contributing significantly to team goals and maintaining strict confidentiality. Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting employees and visitors requesting services. Driven by cause to work diligently to accomplish measurable impact. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

Overview

7
7
years of professional experience

Work History

Volunteer

Redeem Christian Church Of God
01.2017 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
  • Completed daily domestic tasks in shelters and group homes to assist people in need.

Warehouse Worker

J.B. Hunt
05.2022 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.

Unemployment Claims Specialist

State Of New York
05.2020 - 08.2022
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.
  • Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
  • Improved the accuracy of claims data by regularly updating and maintaining electronic records.
  • Provided exceptional customer service to both internal and external stakeholders while managing a high volume of incoming calls and emails daily.

Education

Bachelor of Science - Computer Programming

University of North Texas
Denton, TX
05.2027

Skills

  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Team Collaboration
  • Computer Skills
  • Answering Phones
  • Cross-cultural understanding
  • Telephone Etiquette
  • Deadline Adherence
  • Data Entry
  • Recordkeeping and Confidentiality

Timeline

Warehouse Worker

J.B. Hunt
05.2022 - 08.2023

Unemployment Claims Specialist

State Of New York
05.2020 - 08.2022

Volunteer

Redeem Christian Church Of God
01.2017 - Current

Bachelor of Science - Computer Programming

University of North Texas
Oluwatimilehin Ottun