Oluwatobi Ogunleye
Columbus
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
5
5
years of professional experience
Work History
Administrative Assistant, IT Rep
Felbry College
04.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Gathered, organized and input information into digital database.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed high levels of call flow and responded to technical support needs.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
Education
Associate of Applied Science - Computer And Information Sciences
Columbus State Community College
Columbus, Ohio, OH08-2026
Skills
- Customer relationship management
- Security management
- Internal communications
- Technical support
- Hardware configuration
- Remote assistance
- Software installation
- Network administration
- Active directory
- Ticketing systems
- Active listening
- Ticket management
- Security protocols
- Customer service expert
Timeline
Administrative Assistant, IT Rep
Felbry College
04.2021 - Current
Associate of Applied Science - Computer And Information Sciences
Columbus State Community College