Oluwatope Ojeifo
katy,77449
Summary
IT Support Specialist with over 8 years of experience in diverse IT roles, demonstrating proficiency in PowerShell, Citrix, Active Directory management, network and hardware troubleshooting, system configuration, maintenance, SQL, AWS, Azure Cloud, VMware, and Hyper-V. Proven track record in administering high-performance Windows and Linux servers, coupled with efficient end-user support. Adept at collaborating with IT teams to implement network infrastructure, develop IT policies, and enhance system operations and user satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Support Specialist
CSI healthcare
Tampa , FL
02.2021 - Current
- Support client workstations, printers, and peripheral equipment, ensuring optimal functionality
- Proactively communicate with clients and colleagues to assess and prioritize work in a fast-paced environment
- Troubleshoot and resolve hardware, software, network, and systems issues, documenting all steps up through resolution
- Manage Active Directory accounts, groups, and permissions, ensuring security and compliance
- Utilize PowerShell scripting for automation of routine tasks and system administration processes
- Administer Citrix XenApp, including publishing and managing applications, and troubleshooting session issues
- Demonstrated hands-on experience with Azure and O365 services, covering Exchange Online, Azure Security and Compliance, Power Platform, Identity, and Microsoft Teams
- Collaborate with cross-functional teams to improve operational effectiveness and deliver exceptional service
- Meet individual and team KPI targets, maintaining flexibility with respect to work schedule and responsibilities.
IT Support Tier 1
CSI Healthcare IT
Tampa, FL
11.2020 - 02.2021
- Provided tier 1 support, resolving complex technical issues and ensuring minimal downtime
- Conducted user training sessions to enhance IT literacy and empower users to troubleshoot basic issues independently
- Diagnosed and resolved hardware and software issues promptly, exceeding service level agreements
- Assisted in the setup and maintenance of local area networks (LANs), ensuring optimal network performance.
Help Desk Tier 1 and 2
National Oilwell Varco Inc
Houston, USA
08.2018 - 04.2020
- Responded to helpdesk tickets, providing first-level support for hardware and software issues
- Assisted in the installation, configuration, and maintenance of software applications
- Maintained accurate documentation of IT processes, procedures, and issue resolutions
- Collaborated with senior team members to escalate and resolve complex issues.
Head Waitress
Skybox HTown
Houston, USA
05.2016 - 08.2018
- Managed a team of waitstaff, ensuring exceptional customer service and satisfaction
- Scheduled shifts, trained new employees, and conducted performance evaluations
- Handled cash transactions, balanced cash drawers, and managed restaurant inventory
- Collaborated with kitchen staff to ensure timely and accurate food delivery
- Resolved customer complaints and issues promptly and professionally.
Education
Bachelor's of Science - Computer Science
Western Governors University
03.2024
Bachelors of science - Cybersecurity and Information Assurance
Western Governors University
02.2024
Associates of Science - Computer Engineering
Houston Community College
01.2023
Skills
- Proficient in PowerShell scripting for automation and system administration tasks
- Extensive experience with Citrix XenApp, including application publishing and management
- Strong troubleshooting skills for hardware, software, network, and systems issues
- Knowledgeable in Microsoft Support Processes and Active Directory administration and SQL
- Familiarity with O365 services such as Teams, SharePoint, OneDrive, and Outlook
- Experience managing Azure Active Directory and O365 Admin Portal
- Ability to analyze and resolve disk space remediation, host down, and ISP alerts
- Skilled in virtual server administration using VMware vSphere
- Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
- Skilled in virtual server administration using VMware vSphere, Hyper-V, and cloud-based solutions
- Self-motivated, detail-oriented, and organized, with the ability to function effectively in a fast-paced environment
Certification
- Comptia A+
- Comptia Sec+
- Comptia Net+
- Comptia Cysa+
- Comptia Pentest
- Linus Essential
- AWS Cloud Practioner
- Google Cybersecurity
- Google IT support
- Microsoft Azure Fundamental
- Comptia CNSP
- Comptia CNVP
- Comptia CSAP
- ITIL v4 Foundation
Timeline
IT Support Specialist
CSI healthcare
02.2021 - Current
IT Support Tier 1
CSI Healthcare IT
11.2020 - 02.2021
Help Desk Tier 1 and 2
National Oilwell Varco Inc
08.2018 - 04.2020
Head Waitress
Skybox HTown
05.2016 - 08.2018
Bachelor's of Science - Computer Science
Western Governors University
Bachelors of science - Cybersecurity and Information Assurance
Western Governors University
Associates of Science - Computer Engineering
Houston Community College
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