Oluwatosin Obatuyi
CONCORD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative / Delivery Dispatcher / Driver
VEHO
01.2024 - Current
- Reliable and customer-focused professional with experience in customer service, dispatching, and delivery driving.
- Skilled in coordinating routes, communicating with clients and drivers, and ensuring timely, accurate deliveries.
- Responded to customer emails and live chats promptly and professionally to resolve inquiries and provide support.
- Known for providing excellent customer support, maintaining safety standards, and keeping operations running smoothly.
- (1099)
Shift Lead
K-Mart
12.2023 - 07.2024
- Supervised help desk technicians, ensuring efficient ticket management and issue resolution.
- Provided advanced technical support for hardware, software, and network issues.
- Responded to customer inquiries through email and chat systems, escalating concerns when needed.
- Coordinated shift transitions by maintaining detailed updates and reports.
- Maintained documentation and enforced company policies and SLA compliance.
House Manager
ResCare
01.2017 - 12.2023
- Managed staff schedules, training, and performance evaluations for residential care facility.
- Oversaw administrative functions such as maintaining records, managing budgets, and ensuring regulatory compliance.
- Coordinated with healthcare providers, social workers, and families to support resident wellbeing.
- Handled emergencies with professionalism and calm crisis management.
- Ensured a safe, clean, and organized facility environment.
Education
Information Technology Systems Administration
MyComputerCareers
Charlotte, NC04.2018
BA - History & International Studies
University of Ado-Ekiti
Ado Ekiti, Ekiti State, Nigeria12.2010
Skills
- Office Administration & Record Keeping
- Customer Service (Email & Live Chat Support)
- Customer Relationship Management (CRM)
- Excellent Communication
- Scheduling & Calendar Management
- Microsoft Excel & Google Workspace
- Team Collaboration & Supervision
- Data Entry & Accuracy Assurance
- Networking & Basic IT Support
- Handling Confidential Information
- HIPAA
- Ensuring Compliance & Task Completion
- Communication & Problem Solving
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- MTA (Windows) Operating System Fundamentals
- MTA (Mobility and Devices Fundamentals)
- MTA (Security Fundamentals)
- MTA (Networking Fundamentals)
- CompTIA Server+
Timeline
Customer Service Representative / Delivery Dispatcher / Driver
VEHO
01.2024 - Current
Shift Lead
K-Mart
12.2023 - 07.2024
House Manager
ResCare
01.2017 - 12.2023
BA - History & International Studies
University of Ado-Ekiti
Information Technology Systems Administration
MyComputerCareers