Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
10
10
years of professional experience
Work History
General Manager
Catch Air
Jersey City, NJ
02.2024 - Current
Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Conducted market research to identify trends, opportunities, and threats in the industry.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Trained employees on duties, policies and procedures.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Notary Signing Agent
Mobile
07.2021 - Current
Meeting with clients and assisting with authorization of documents
Signing sworn statements and required documents
Assisting clients with loan closing and house buying Signings.
Maintained confidentiality regarding sensitive information related to each transaction.
General Manager
Ready Spaces
Kearny, New Jersey
10.2022 - 04.2023
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Developed marketing plans to promote vacant units through various channels such as online listings or print media ads.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Guest Services coordinator
American Dream
East Rutherford, New Jersey
07.2019 - 05.2021
Manages team of customer service employees and ensures that team complies with policies and procedures.
To assist in taking reservations, tours, and greeting all guests that enter or visit the retail entertainment center.
Build new policy and guided outline for upcoming facility projects.
Identified areas of improvement in order to maximize efficiency of operations.
Assisted in resolving guest complaints in a timely manner to ensure satisfaction.
Developed strategies for increasing customer satisfaction ratings through improved service quality.
Sr. club manager
Blink Fitness
07.2017 - 06.2019
Build a winning team of Moodlifters through hiring, training, motivating, coaching, and evaluating staff
Multilocation management
Drive member count and ancillary business revenue to ensure the club is meeting and exceeding their targets
Partner with Personal training teams to guarantee a fully staffed team of productive trainers who are meetings
and exceeding their targets
Spend time on the floor and at the front desk make sure we are delivering an exceptional member experience
Walk the floor of the club regularly to evaluate the cleanliness of the facility
Manage the payroll and supply expenses to ensure the club is within the budgets provided
Drive the sales of the retail and food and beverage products Created custom designs for customers, in-home.
Assistant Manager
Lovesac
White Plains, New York
10.2015 - 06.2017
Keeping up with store KPI
Multilocation management
Interviewed job candidates and made staffing decisions
Counted cash drawers and made money deposits
Instructed staff on appropriately overseeing difficult and complicated sales
Trained and developed new associates on POS system and key sales tactics
Created custom designs for customers, in-home set ups, design consultations, product demo, inventory.
Store Manager
Aetrex, world
06.2014 - 04.2015
Managed staff of [4] sales associates, [1] team leader
Interviewed job candidates and made staffing decisions
Counted cash drawers and made money deposits
Instructed staff on appropriately overseeing difficult and complicated sales
Increased profits through effective sales training and troubleshooting profit loss areas
Trained and developed new associates on POS system and key sales tactics.
Education
Bachelor of Arts - Business Management and Advertising
NewJersey City University
Jersey City, NJ
05.2003
Skills
Excellent customer service skills
Merchandising
Personnel development
Purposeful
Detail/customer oriented
Analytical thinker
POS systems
Bank deposit procedures
P&L Management
Customer Relationship Management
Vendor Sourcing
Operations Oversight
Customer Retention
Project Management
Schedule Management
Recruitment
Team Leadership
Customer experiences
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Catch Air
02.2024 - Current
General Manager
Ready Spaces
10.2022 - 04.2023
Notary Signing Agent
Mobile
07.2021 - Current
Guest Services coordinator
American Dream
07.2019 - 05.2021
Sr. club manager
Blink Fitness
07.2017 - 06.2019
Assistant Manager
Lovesac
10.2015 - 06.2017
Store Manager
Aetrex, world
06.2014 - 04.2015
Bachelor of Arts - Business Management and Advertising
NewJersey City University
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