Amy Howard
Waxahachie,TX
Summary
Business Coordinator with extensive experience in Family Medicine Residency. Proficient in health insurance plans, including Medicare and Medicaid, as well as CPT and ICD 10 coding. Skilled in supervising front desk and support staff, and providing education to residents. Proven track record of securing new opportunities and achieving measurable results.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Business Coordinator
Methodist Charlton Medical Center
Dallas, TX
01.2022 - Current
- Coordinated scheduling for medical staff and patient appointments to enhance efficiency.
- Managed communication between departments, streamlining administrative operations.
- Implemented process improvements to optimize workflows in administrative tasks.
- Provided customer service support to patients and families, addressing inquiries effectively.
- Organized events such as seminars and workshops to promote team collaboration.
- Collaborated with human resources to maintain accurate staff position descriptions.
- Monitored inventory levels of office supplies, placing orders as necessary.
- Prepared and distributed meeting agendas and documents to ensure effective communication,.
- Able to provide coverage to multiply positions in office if short staffed.
Coding Coordinator
Charlton Methodist Medical Center
Dallas, TX
08.2011 - 12.2022
- Managed communication between coding teams and healthcare providers to enhance clarity.
- Coordinated coding projects, ensuring timely completion and adherence to established guidelines.
- Developed training materials for staff on coding practices and compliance standards.
- Reviewed coding documentation for accuracy and completeness prior to submission.
- Collaborated with auditors to address coding discrepancies and maintain compliance.
- Assisted with development of new coding initiatives to improve operational efficiency.
- Conducted regular meetings to discuss updates on coding standards and regulations.
- Educated healthcare staff on coding standards and changes in guidelines.
- Provided quarterly education for eighteen family medicine residents and six faulty physicians.
Scheduler
Methodist Charlton Medical Center
Dallas, TX
09.2009 - 07.2011
- Managed calendar systems through scheduling software to optimize task assignments.
- Coordinated with teams to confirm availability and resolve scheduling conflicts.
- Trained new staff on scheduling protocols and software for operational consistency.
- Scheduled and confirmed appointments while communicating changes across the organization.
- Maintained positive relationships with staff and management to promote collaboration.
- Answered incoming calls and directed voicemails to appropriate employees.
- Received and distributed mail, letters, and packages efficiently.
- Supported office operations by coordinating essential resources.
Radiology Scheduler
Baylor Scott & White Medical Center
Red Oak, TX
04.2006 - 07.2009
- Scheduled patient appointments for imaging services across multiple departments.
- Coordinated with radiologists to confirm availability and optimize scheduling.
- Managed electronic health records to ensure accuracy of patient information.
- Communicated preparation instructions for procedures to patients effectively.
- Assisted patients in understanding insurance requirements and obtaining authorizations.
- Collaborated with medical staff to efficiently resolve scheduling conflicts.
- Explained purpose of diagnostic tests to patients to enhance understanding.
- Processed payments from insurance companies and individuals for imaging services.
Education
High School Diploma -
Waxahachie High School
Waxahachie, TX06-2000
Health Sciences
Navarro Junior College
WaxahachieSkills
- Scheduling coordination
- Process improvement
- Staff communication
- Customer service
- Project management
- Team collaboration
- Compliance management
- Training development
- Problem solving
- Attention to detail
- Effective communication
- Conflict resolution
- Staff mentoring
- Training proficiency
- Customer service management
- Performance improvement
- Problem-solving
- Staff development
- Employee relations
- Employee development
Accomplishments
- Team Player of the year nomination 2022
- Team Player of the year recipient 2025
- Wellmed Champion for Charlton Methodist Family Medicine Center- Educating residents in how the Wellmed process works and how to utilize program.
Certification
- AAPC - CPT Coder- Audited Charts to provide real time feedback to residents and faculty physicians and correct errors in coding or documentation. Provided Educational updates and work shops for all physicians. Also was a resource OB-GYN, Internal Medicine, and General Surgery
Languages
English
Professional
References
References available upon request.
Timeline
Business Coordinator
Methodist Charlton Medical Center
01.2022 - Current
Coding Coordinator
Charlton Methodist Medical Center
08.2011 - 12.2022
Scheduler
Methodist Charlton Medical Center
09.2009 - 07.2011
Radiology Scheduler
Baylor Scott & White Medical Center
04.2006 - 07.2009
High School Diploma -
Waxahachie High School
Health Sciences
Navarro Junior College