Olympia Payne
Denver,CO
Summary
Adaptable professional with 17 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the Medical Administrative Assistant role at your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Dicks Sporting Goods
06.2025 - Current
- Demonstrate excellent communication skills, both verbal and written
- Assist customers with product selection by providing detailed information
- Follow proper cash handling procedures for processing transactions
- Answer phone calls, direct inquiries, respond to customer requests
- Maintain database of client contact information with accuracy
- Resolve issues, escalating major conflicts to appropriate personnel
Hairstylist
Great Clips
11.2023 - 06.2025
- Efficiently handled cash transactions while processing payments accurately
- Adhered to health and safety standards in the salon environment
- Organized files and records systematically
- Greeted visitors warmly and provided assistance
- Diffused customer complaints to maintain excellent relations
- Established effective communication with customers regarding hairstyles
- Maintained knowledge of current trends and styles
Senior Stylist
JCPenney Instyle Salon
06.2021 - 11.2023
- Ensured compliance with state board health and safety protocols
- Organized and maintained inventory of supplies
- Instructed clients on home care maintenance
- Utilized advanced knowledge of fashion trends
- Developed comprehensive styling strategies for clients
Teller
Colorado Business Bank
08.2018 - 01.2019
- Assisted customers with deposits, withdrawals, and check cashing
- Balanced cash drawer and maintained accountability
- Handled incoming calls regarding accounts and policies
- Verified customer identification documents for new accounts
- Contributed to fraud detection support
Education
High School Diploma - Ophthalmic Technician
Colorado Eye Consultants
Littleton04-2025
Medical Administrative Assistant - undefined
Penn Foster
01-2025
Personal Development - undefined
Cross Purpose
01-2025
Phlebotomy - undefined
Qurriah Mountain Phlebotomy School LLC
01-2022
Cosmetologist License - undefined
Avalon School of Cosmetology
01-2021
Internship - Ophthalmic Technician
Colorado Eye Consultants
Littleton04-2025
Skills
- Multitasking and organization
- Cleaning and sanitizing
- Phone and email etiquette
- Computer Skill
- Patient care
- Attention to detail
Certification
- Certified Medical Administrative Assistant (MAA)
- Certified Phlebotomist Technician (CPT)
- HIPAA compliance
- Clinical documentation
- Appointment management
- Licensed Cosmetologists
Timeline
Customer Service Representative Team Lead
Dicks Sporting Goods
06.2025 - Current
Hairstylist
Great Clips
11.2023 - 06.2025
Senior Stylist
JCPenney Instyle Salon
06.2021 - 11.2023
Teller
Colorado Business Bank
08.2018 - 01.2019
Medical Administrative Assistant - undefined
Penn Foster
Personal Development - undefined
Cross Purpose
Phlebotomy - undefined
Qurriah Mountain Phlebotomy School LLC
Cosmetologist License - undefined
Avalon School of Cosmetology
High School Diploma - Ophthalmic Technician
Colorado Eye Consultants
Internship - Ophthalmic Technician
Colorado Eye Consultants