Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Olyvia Hayes

Queensbury

Summary

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals. Dynamic professional with a proven track record at Riley's, Lake George N.Y., excelling in customer engagement and prioritized task scheduling. Achieved a solo record of $9,164.42 in sales in a single day through exceptional client relations and product knowledge. Skilled in collaborative teamwork and maintaining professional appearance, consistently enhancing customer satisfaction and operational efficiency. Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

3
years of professional experience

Work History

Riley's

Retail Sales Associate
07.2024 - 11.2024

Job overview

  • Greeted customers and helped with product questions, selections, and purchases.
  • Managed store solo Opening and Closing shifts reliably while maintaining a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Proactively approached customers on shop floor, offering assistance and personalized recommendations.
  • Made a total gross sales of $9,164.42 in a single 14 hour day.

Tommy Guns Pizzeria

Front Counter Crew Member
06.2022 - 09.2022

Job overview

  • Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
  • Enhanced customer satisfaction by providing friendly and efficient service at the front counter.
  • Maintained a clean and organized workspace for better efficiency during peak hours.
  • Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
  • Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Processed cash and card transactions accurately, maintaining financial integrity within the establishment.

Tea Island Resort

Housekeeper
06.2021 - 08.2021

Job overview

  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

Warrensburg Central School District
Warrensburg, NY

High School Diploma
06-2024

University Overview

  • Honor Roll [2020-2023]
  • Natasha Denver and Maria Lloyd Scholarship for Artistic Excellence Scholarship Recipient
  • 3.7 GPA
  • Ranked in Top 30% [13/46] of class
  • Extracurricular Activities: Varsity Volleyball, Art Club, LGBTQ+ Allies Club, ect.

Skills

  • Customer Engagement
  • Collaborative Teamwork
  • Effective Solution Development
  • Effective Team Collaboration
  • Client Relations
  • Prioritized Task Scheduling
  • Store opening and closing
  • Flexible schedule
  • Product knowledge
  • Professional appearance
  • Professional Phone Communication
  • Interpersonal and written communication

Timeline

Retail Sales Associate

Riley's
07.2024 - 11.2024

Front Counter Crew Member

Tommy Guns Pizzeria
06.2022 - 09.2022

Housekeeper

Tea Island Resort
06.2021 - 08.2021

Warrensburg Central School District

High School Diploma
Olyvia Hayes