OMA SAMPAL-GREENE
Benbrook,TX
Summary
Experienced customer service representative with exceptional oral and written communication skills. Strong ability to actively listen and solve problems analytically. Dedicated to enhancing customer experiences through service-oriented behaviors and understanding their desires. Committed to providing customized solutions that meet their needs and foster loyalty.
Overview
11
11
years of professional experience
Work History
Customer Care Specialist
PNC Bank
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
PERSONAL BANKER
PNC
10.2021 - 06.2024
- Identified customer needs by actively listening and asking questions to determine appropriate product offerings
- Maintained knowledge of bank products, services, policies, procedures, and regulations
- Identified cross-selling opportunities and recommended banking products and services to customers
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
ASSISTANT MANAGER
QUICK CHEK
10.2015 - 10.2021
- Helped oversee the daily operations of the store, managing staff and inventory
- Interviewed potential job candidates and made hiring recommendations to general manager
- Oversaw daily financial transactions and managed cash flow to support profitability.
CASHIER TEAM LEAD
UNION AVENUE PHARMACY
02.2014 - 10.2015
- Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
- Balanced cash drawer and performed daily audit procedures
- Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.
Education
BACHELOR OF SCIENCE (B.S.) IN MARKETING CANDIDATE -
06.2027
HIGH SCHOOL DIPLOMA -
06.2015
Skills
- Payment Processing
- Quality Assurance
- Product or Service support
- Customer service excellence
Personal Information
Title: CUSTOMER CARE REPRESENTATIVE
References
References available upon request
Timeline
Customer Care Specialist - PNC Bank
07.2024 - Current
PERSONAL BANKER - PNC
10.2021 - 06.2024
ASSISTANT MANAGER - QUICK CHEK
10.2015 - 10.2021
CASHIER TEAM LEAD - UNION AVENUE PHARMACY
02.2014 - 10.2015
SOUTHERN NEW HAMPSHIRE UNIVERSITY - BACHELOR OF SCIENCE (B.S.) IN MARKETING CANDIDATE,
BOUND BROOK HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
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