Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline

OMA SAMPAL-GREENE

Benbrook,TX

Summary

Experienced customer service representative with exceptional oral and written communication skills. Strong ability to actively listen and solve problems analytically. Dedicated to enhancing customer experiences through service-oriented behaviors and understanding their desires. Committed to providing customized solutions that meet their needs and foster loyalty.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

PNC Bank
07.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accuracy of customer account information and updated when necessary.
  • Took ownership of customers issues to follow problems through to resolution.
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.

PERSONAL BANKER

PNC
10.2021 - 06.2024
  • Identified customer needs by actively listening and asking questions to determine appropriate product offerings
  • Maintained knowledge of bank products, services, policies, procedures, and regulations
  • Identified cross-selling opportunities and recommended banking products and services to customers
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

ASSISTANT MANAGER

QUICK CHEK
10.2015 - 10.2021
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Oversaw daily financial transactions and managed cash flow to support profitability.

CASHIER TEAM LEAD

UNION AVENUE PHARMACY
02.2014 - 10.2015
  • Developed strong customer service skills, with experience in resolving customer complaints efficiently and professionally
  • Balanced cash drawer and performed daily audit procedures
  • Performed daily maintenance tasks such as counting the cash drawer, balancing receipts, and restocking supplies.

Education

BACHELOR OF SCIENCE (B.S.) IN MARKETING CANDIDATE -

SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH
06.2027

HIGH SCHOOL DIPLOMA -

BOUND BROOK HIGH SCHOOL, Bound Brook, NJ
06.2015

Skills

  • Payment Processing
  • Quality Assurance
  • Product or Service support
  • Customer service excellence

Personal Information

Title: CUSTOMER CARE REPRESENTATIVE

References

References available upon request

Timeline

Customer Care Specialist - PNC Bank
07.2024 - Current
PERSONAL BANKER - PNC
10.2021 - 06.2024
ASSISTANT MANAGER - QUICK CHEK
10.2015 - 10.2021
CASHIER TEAM LEAD - UNION AVENUE PHARMACY
02.2014 - 10.2015
SOUTHERN NEW HAMPSHIRE UNIVERSITY - BACHELOR OF SCIENCE (B.S.) IN MARKETING CANDIDATE,
BOUND BROOK HIGH SCHOOL - HIGH SCHOOL DIPLOMA,
OMA SAMPAL-GREENE