Angelicia Bobo
Charlotte,NC
Summary
Seasoned professional offering several years of related experience combined with proven customer service, communication and conflict mediation skills. Successful at defusing upset, angry customers with calm and level-headed approaches. Team-oriented, resourceful, and adaptable to changing demands.
Overview
9
9
years of professional experience
Work History
Customer Care Specialist
Apple
2023.04 - Current
- Assisted customers with inquiries about products and services via phone, email, and chat
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes
- Entered customer information into the database for tracking purposes
- Assist customers with maintenance services and managing accounts
Front Desk Coordinator
Tricare Dental Care - Midtown Atlanta
2023.09 - 2024.10
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel
- Processed payments from customers including cash, checks, debit and credit cards, gift cards.
Administrative Assistant
Banfield Pet Hospital
2017.07 - 2024.10
- Processed invoices for payment using accounting software applications
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Front Desk Coordinator
Bright Smiles Dental
2015.10 - 2024.10
- Assisted with check-in and check-out process by verifying identification and collecting payment information
- Responded to emails from guests regarding their stay or any special requests they may have had
- Ensured that all front desk areas were kept clean and organized at all times.
Delivery Courier
Amazon
2023.07 - 2024.08
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Drove safely at all times to avoid accidents and harm.
Education
Associate of Science -
Old Dominion University
Norfolk, VA06.2015
Skills
- Customer service excellence
- Payment Processing
- Quality Assurance
- Customer Relationship Management
- Order Processing
- Inbound Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Coordinator
Tricare Dental Care - Midtown Atlanta
2023.09 - 2024.10
Delivery Courier
Amazon
2023.07 - 2024.08
Customer Care Specialist
Apple
2023.04 - Current
Administrative Assistant
Banfield Pet Hospital
2017.07 - 2024.10
Front Desk Coordinator
Bright Smiles Dental
2015.10 - 2024.10
Associate of Science -
Old Dominion University