Omaelle Michel
West Palm Beach,FL
Summary
Dedicated hospitality professional with experience in guest services, front desk operations, event coordination support, group reservations, and hotel administration within Marriott-branded properties. Skilled in creating exceptional guest experiences, managing room blocks, coordinating function room reservations, and collaborating across departments to ensure seamless hotel operations and successful events. Recognized for outstanding customer service and commitment to guest satisfaction. Fluent in English and Haitian Creole.
Overview
2
2
years of professional experience
Work History
Events Specialist Assistant
Fairfield Inn by Marriott
Wellington
04.2026 - Current
- Assist with the planning, coordination, and execution of hotel events, meetings, and group functions.
- Create and manage group room blocks for corporate, social, and special events.
- Coordinate function room reservations and event space bookings while maintaining detailed event records.
- Manage rooming lists, reservation updates, and guest accommodation updates, and guest accommodations for groups and events.
- Collaborate with Sales, Front Desk, Housekeeping, and Maintenance teams to ensure successful event execution.
- Utilize Sales & Catering Solutions (SCS) to manage event details, room blocks, reservations, and client requests.
- Support post-event follow-up and maintain positive client relationships.
- Ensure event spaces are prepared according to client specifications and hotel standards.
Front Desk Agent
Fairfield Inn by Marriott
Wellington
01.2024 - Current
- Train new front desk associates on hotel procedures, customer service standards, and property management systems.
- Process tax-exempt documentation for eligible guests, ensuring billing accuracy and compliance.
- Coordinate guest requests with housekeeping, maintenance, and other departments to maintain exceptional service standards.
- Manage purchasing activities and track deliveries to support daily market operations.
- Order and maintain inventory for the hotel market/pantry, helping maximize product availability and revenue opportunities.
- Support the Sales Department with administrative tasks, including building and managing group room blocks for corporate and social events.
- Assist with rooming lists and reservation management for group bookings.
- Perform accurate guest check-ins and check-outs using hotel booking software.
- Resolve guest concerns efficiently, resulting in positive guest experiences and satisfaction.
Server
Cooper's Hawk Winery and Restaurant
Wellington
11.2025 - 03.2026
- Contributed to the successful opening of a new restaurant location by supporting pre-opening activities, learning new systems and procedures, and helping establish service standards.
- Delivered exceptional customer service in high-volume dining environments.
- Managed and coordinated efficient table turnover to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled cash transactions and processed payments accurately using POS systems.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
- Cultivated warm relationships with regular customers.
Patient Care Coordinator
InnovaCare
Wellington
12.2024 - 03.2025
- Coordinated patient appointments and follow-ups to enhance healthcare delivery efficiency.
- Managed patient records using AthenaHealth, ensuring data accuracy and compliance.
- Collaborated with healthcare providers to streamline communication and improve patient care processes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Front Desk Agent
Residence Inn by Marriott
West Palm Beach
06.2024 - 01.2025
- Delivered professional and responsive guest service while handling inquiries, reservations, and special requests.
- Managed room bookings, guest itineraries, and accommodations using FOSSE property management software.
- Coordinated with housekeeping and maintenance teams to ensure timely resolution of guest needs.
- Conducted daily operational audits, cash handling procedures, and shift reporting with accuracy.
- Assisted with planning and coordinating small meetings, conferences, and private events.
- Provided personalized recommendations regarding local attractions, dining, and entertainment options.
Education
High School Diploma -
Royal Palm Beach High School
West Palm Beach, FL05-2023
Skills
- Event Planning & Coordination
- Guest Services & Hospitality
- Group Room Blocks & Rooming Lists
- Function Room Reservations
- Meeting & Event Support
- FOSSE Property Management System
- Sales & Catering Solutions (SCS)
- Athena Health
- Insurance Verification
- Fluent in Haitian Creole
Accomplishments
- Spirit to Serve Award
- Received the Spirit to Serve Award for outstanding hospitality service, dedication to guest satisfaction, and commitment to Marriott service standards.
Timeline
Events Specialist Assistant
Fairfield Inn by Marriott
04.2026 - Current
Server
Cooper's Hawk Winery and Restaurant
11.2025 - 03.2026
Patient Care Coordinator
InnovaCare
12.2024 - 03.2025
Front Desk Agent
Residence Inn by Marriott
06.2024 - 01.2025
Front Desk Agent
Fairfield Inn by Marriott
01.2024 - Current
High School Diploma -
Royal Palm Beach High School