Omar Akbar Khan

With over 9 years as CEO & Managing Director at Arhpez Technologies (Pvt.) Ltd., Omar specializes in fostering innovation and operational efficiency. Omar's leadership empowers teams to navigate complex organizational challenges while delivering impactful solutions tailored to client needs. By leveraging expertise in IT solutions to U.S. organizations, Omar aligns business strategies with technological advancements. Committed to collaboration and results-driven approaches, Omar aims to create value and drive growth, aligning with Arhpez Technologies' mission of delivering cutting-edge technology solutions globally.

• Managed global IT incident, problem, and change management processes for Sealed Air Corporation.
• Developed and implemented strategies to enhance operational efficiency across the global IT environment.
• Collaborated with cross-functional teams to ensure seamless communication and resolution of IT issues.
• Achieved reduction in incident resolution time, significantly improving service delivery.
• Full-time
• 3 yrs 7 mos

• I successfully managed the global JDEdwards ERP implementation, driving significant improvements in IT support processes.
• Spearheaded cross-functional collaboration to resolve long-standing IT infrastructure issues, enhancing overall system performance.
• Implemented strategic problem management practices that reduced critical issue resolution time.
• Developed leadership skills in managing diverse teams and fostering a culture of continuous improvement.
• 1 yr 1 mo

• In my role at Sealed Air Corporation, I was dedicated to ensuring the smooth transition of IT projects from the project teams to IT support. This involved close collaboration with various stakeholders to streamline processes and enhance operational efficiency. My efforts significantly improved the support team's readiness and response times, contributing to overall project success.
• 10 mos

• Responsible for managing a team of Diversey employees and jointly (with Wipro service management) direct 250 Wipro personnel.
• The Diversey team is dispersed worldwide and is responsible for implementing the ITIL processes to sustain operational performance, including: system up time, monitoring, stabilization/continuous improvement of production environments, proactive maintenance, service planning and service transition to support.
• Ensures regulatory compliance and reviews transition of projects and enhancements into steady state operations, approving all technical change management activities that could affect stability of system environments.
• Also responsible for Global Data Center and Disaster Recovery site operations, and Global IT Portal management/strategy.
• 6 mos

• Responsible for managing a team of Diversey employees and jointly (with Wipro service management) direct 250 Wipro personnel.
• The Diversey team is dispersed worldwide and is responsible for implementing the ITIL processes to sustain operational performance, including: system up time, monitoring, stabilization/continuous improvement of production environments, proactive maintenance, service planning and service transition to support.
• Ensures regulatory compliance and reviews transition of projects and enhancements into steady state operations, approving all technical change management activities that could affect stability of system environments.
• Also responsible for Global Data Center and Disaster Recovery site operations, and Global IT Portal management/strategy.
• 1 yr 3 mos

• Responsible for all Global Applications support
• Responsible for coordination of operations & build/project teams, to ensure successful project transition to support
• Responsible for coordination with business of DR plan RTO & RPO agreements
• 11 mos

• Responsible for all Global Applications support
• Responsible for coordination of operations & build/project teams, to ensure successful project transition to support
• Responsible for coordination with business of DR plan RTO & RPO agreements
• 1 yr 6 mos

• PM for Infrastructure & Application IT projects
• Responsible for entire infrastructure project portfolio of the year (2008), including hardware refresh projects, site moves, infrastructure replacement & investment/build-out projects
• Project & Program manager for data center consolidation project, as part of company’s Profit Hunt efforts
• Total program budget @ approximately US$12 million
• Data Center consolidation project budget @ approximately US$7 million
• Project included build of new VMWare farm environment in Data Center
• All application and database moves completed on-time, on-budget, and all completed virtually without any physical hardware moves
• 1 yr 8 mos

• JDEdwards ERP, APS
• Accountable for complex assignments in the form of objectives and milestones to meet objectives. Typical duties include design of work for position as well as team.
• Positions at this level make decisions within the context of specific goals and objectives consistent with established policies, guidelines or precedents, which may affect subordinate organization(s).
• Decisions or failure to achieve goals results in additional costs and personnel, and serious delays in overall schedules.
• Resources available to this position include employees within the department, cross-functional employees, project managers, and other peers both within and outside the department.
• Provides guidance and resources to subordinates to achieve goals and/or resolve technical problems in accordance with established policies.
• Time period required to assess impact of work performed extends to quarterly, semi-annually, and annually depending on the type of work or project.
• Works on problems of diverse and complex scope where analysis of situation or data requires in-depth evaluation of identifiable factors. Understands and solves issues of increasingly complex nature, including cross-functional.
• Resolves problems through immediate actions or short-term planning and sets priorities to ensure task completion.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Frequently interacts with subordinate employees, supervisors, and/or functional peer group managers. Interactions also involve senior management and customers although on a more limited basis. Interactions normally involve matters within functional/departmental areas.
• Builds an environment that supports cooperation and cohesiveness among the team and with other areas within the organization.
• 1 yr 8 mos

• JDEdwards ERP, APS
• Worked closely with EI Team manager, and assisted with managing and mentoring EI team
• Acted as backfill for EI team manager as needed
• Aided, and lead various Project Management responsibilities and initiatives
• Developed roadmap for products suites
• Performed, managed and troubleshot installations and upgrades, package builds and deployments. Aided with analysis, and feasibility definition, of software and hardware upgrades
• Aided and lead team processes definition, and improvement
• Defined, and created a documentation repository, containing procedures, system administration information, and training plans
• Developed and implemented processes and plans, for testing, acceptance, of system changes
• Recommended and initiated testing strategies, helped define test criteria, and helped implement test plans
• Coordinated and design new project infrastructure needs, and helped maintain, and develop new solution center standards
• Involved with identifying and tracking metrics on system performance and users expectations
• Acted as liaison with the global infrastructure and architecture teams
• Participated in issue resolution and user assistance/troubleshooting
• Lead OW and APS research and development projects
• Through understanding of technical setup of APS, OW Environments
• 1 yr 9 mos