OMAR ALSHATARAT
Dallas,TX
Summary
Results-driven Operations & Logistics Manager experienced in optimizing high-volume operations and enhancing workforce efficiency. Achieved significant improvements in scheduling and labor planning through effective team leadership and performance management. Focused on delivering exceptional customer relationship management and implementing process improvements to drive operational excellence.
Overview
6
6
years of professional experience
Work History
Resturant Manager
LaPasha Lounge and Grill
Dallas, Texas
04.2025 - Current
- Lead daily operations and supervise a team of 50+ employees in a high-volume environment serving 900+ customers per shift
- Increased overall revenue by 10–15% during peak shifts by optimizing staff allocation and improving service speed
- Reduced labor costs by streamlining scheduling and shift coverage, ensuring optimal staffing without over-scheduling
- Minimized food waste and improved inventory control, contributing to lower operational costs and higher profit margins
- Trained and developed staff, improving team productivity and reducing turnover
- Resolved customer issues efficiently, maintaining high satisfaction and repeat business
- Maintained operational excellence while consistently working 60+ hours per week
Co-Owner
Wadi Al-Qamar
Amman, Jordan
09.2023 - Current
- Co-founded and managed a delivery service, overseeing end-to-end logistics operations.
- Coordinated drivers and optimized delivery routes to achieve on-time order fulfillment.
- Tracked performance metrics and implemented process improvements to streamline operations.
- Managed customer relations and resolved service issues to maintain high customer satisfaction.
- Oversee staffing, scheduling, and daily operational execution.
Content Moderator / Mentor
Webhelp
Amman, Jordan
12.2020 - 01.2022
- Reviewed and moderated high volumes of content with strong accuracy and consistency.
- Met and exceeded strict productivity and quality KPIs.
- Mentored and trained new employees, improving onboarding efficiency and team performance.
- Identified operational issues and contributed to continuous process improvements.
Educational Advisor
Yes Atlas
Riyadh, Saudi Arabia
12.2019 - 05.2020
- Assisted clients in selecting suitable universities and academic programs.
- Managed client relationships and delivered end-to-end advisory support.
- Achieved performance targets through strong communication and client engagement.
- Provided guidance to students on international education opportunities and application processes.
Education
BBA - Business Administration
Hashemite University
Az Zarqa, Jordan06-2019
Skills
- Operations execution
- Labor scheduling
- Logistics management
- Customer relationship management
- Workforce leadership
- Performance coaching
- Process improvement and efficiency
- Problem solving and decision making
Additional Information
- Available for flexible schedules, including nights, weekends, and overtime
- Authorized to work in the United States (Work Permit & SSN)
- Bilingual: English and Arabic
Timeline
Resturant Manager
LaPasha Lounge and Grill
04.2025 - Current
Co-Owner
Wadi Al-Qamar
09.2023 - Current
Content Moderator / Mentor
Webhelp
12.2020 - 01.2022
Educational Advisor
Yes Atlas
12.2019 - 05.2020
BBA - Business Administration
Hashemite University