OMAR BALBOA
Hidalgo,TX
Summary
Professional Customs Broker with 2 years of firsthand shipping experience managing import and export cargo. Strong grasp of laws governing global trade, restrictions and tariffs. Additional strengths producing accurate reports and comprehending regulatory documents and statements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. In Addition, Detail-oriented cleaning professional with outstanding interpersonal communication skills. Possessing clean driving record and valid automobile insurance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Custom Broker
Gamboa International
09.2022 - 04.2024
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Optimized internal record-keeping systems, making it easier for team members to track and manage client files efficiently.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Reviewed and signed documents on behalf of clients in line with power of attorney limitations.
- Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment.
- Advised customers on transportation options, types of carriers or shipping routes.
- Obtained necessary import and export licenses and permits for shipments.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Maintained customer bond and power of attorney records in case of emergencies.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Truck Washer
Cano & Sons Trucking
06.2020 - 12.2022
- Maintained a safe working environment through adherence to safety guidelines and proper use of cleaning equipment.
- Promoted a professional image for the company via meticulous attention to detail in all aspects of truck washing services.
- Reduced vehicle downtime by efficiently coordinating wash schedules with drivers and fleet managers.
- Conducted routine inspections of cleaning equipment, ensuring proper maintenance for peak performance.
- Collaborated with team members to ensure timely completion of tasks and optimal workflow.
- Contributed to a positive work atmosphere through effective communication with coworkers and supervisors alike.
- Maintained and repaired car wash equipment to meet operational demand.
- Achieved customer satisfaction by providing high-quality professional service.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Prevented potential damage to trucks by carefully handling high-pressure hoses and other cleaning tools.
Education
Associate of Arts - Social Work
South Texas College
Mcallen, TX05.2026
High School Diploma -
Valley View High School
Pharr, TX05.2020
Skills
- Recordkeeping Accuracy
- Presentation abilities
- Cross-Functional Teamwork
- Documentation expertise
- Documentation skills
- Data Entry
- Insurance Coordination
- Customs Software Familiarity
- Customer Support
- Industry Networking
- Efficient Cleaning Techniques
- Heavy Equipment Operation
- Adaptable to Weather Conditions
- Safety Protocols Adherence
- Work area organization
- Quality control measures
- Customer Service
- Teamwork and contribution
- Customer Service-Oriented
- Flexible Work Schedule
- Professional Appearance
- Quality control understanding
- Work Planning
- Strong Work Ethic
- Reliable and Responsible
- Adaptable and Flexible
- Honest and Dependable
- Team Cooperation
- Creative Thinking
- Team Leadership
- Productivity and Time Management
- Communication and Interpersonal Skills
- Safety Standards and Protocols
- Telephone Etiquette
- Operating Heavy Machinery
Reading
In my own time I spend hours reading series from any book I can get my hands on. Reading has always been a passion of mine, and it helps me to improve my vocabulary skills.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Building
I invest on a relaxing process called Lego Building, I use these items in order for me to take a break from everything. Living in a world of just following instructions to build something beautiful to me is intriguing.
Timeline
Custom Broker
Gamboa International
09.2022 - 04.2024
Truck Washer
Cano & Sons Trucking
06.2020 - 12.2022
Associate of Arts - Social Work
South Texas College
High School Diploma -
Valley View High School
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