Angela Dunston
Buffalo,NY
Summary
Personable Customer Service Professional experienced in customs brokerage and office functions. Delivered exceptional support to local and international clients through a detail-oriented and team-focused approach. Committed to contributing valuable expertise in a challenging role with opportunities for advancement.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Custom broker
UPS
Buffalo, Ny
03.2021 - Current
- Reviewed commercial invoices, packing lists, and shipping documents for customs clearance.
- Classified merchandise under HTS codes for accurate duty assessment.
- Processed import entries using UPS brokerage systems and CBP requirements.
Customer Service Representative
United healthcare
Buffalo, Ny
10.2020 - 03.2021
- Resolved UnitedHealthcare member questions about benefits, eligibility, and coverage details.
- Answered inbound calls and addressed customer questions about health insurance coverage limits and exclusions
- Reviewed claims status and explained plan information using UnitedHealthcare systems.
- Documented customer calls and updated service records in CRM platforms.
Education
Associate of Arts -
University of Phoenix Online
10.2008 - 10.2010
Academy High School
Erie, PaSkills
- Customs entry filing
- HTS classification
- CBP compliance
- Import documentation
- Duty assessment
- Trade regulations
- Brokerage systems
- Customs entry processing
- Trade compliance
- Document review
- Attention to detail
- Problem solving
- Time management
- Leadership
- Cross-functional teamwork
- Teamwork
- Customer service
- Data entry
- Self-motivation
Timeline
Custom broker
UPS
03.2021 - Current
Customer Service Representative
United healthcare
10.2020 - 03.2021
Associate of Arts -
University of Phoenix Online
10.2008 - 10.2010
Academy High School