Omar Balderas
Crown Point,IN
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in order to guarantee company success.
Overview
9
9
years of professional experience
Work History
Trusted Advisor
Batteries Plus Bulbs
Merrillville, IN
09.2023 - Current
- Enhanced client relationships by providing tailored financial advice and addressing individual concerns.
- Streamlined internal processes for increased efficiency and improved service delivery to clients.
- Identified opportunities for cross-selling additional services to existing clients, generating new revenue streams.
Customer Advocate
ImageFIRST
Merrillville, IN
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined communication channels for improved responsiveness to customer inquiries.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
Service Sales Representative
Cintas
Hammond
05.2022 - 09.2022
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
General Merchandise Associate
Meijer
Merrillville, IN
10.2021 - 05.2022
- Completed efficient weekly pricing changes for general merchandise categories.
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
Master-at-Arms
United States Navy, USN
Joint Base Pearl Harbor-Hickam, HI
07.2016 - 01.2021
- Kept team compliant with security protocols and appearance standards.
- Supervised team of Thirteen security personnel during shift.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information.
Retail Sales Associate
Clark Street Sports
Merrillville, IN
10.2015 - 07.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Crown Point High School
06.2016
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Overcoming Objections
- Security Reporting
- Security Operation Evaluation
- Calm and Professional Under Pressure
Timeline
Trusted Advisor
Batteries Plus Bulbs
09.2023 - Current
Customer Advocate
ImageFIRST
10.2022 - 07.2023
Service Sales Representative
Cintas
05.2022 - 09.2022
General Merchandise Associate
Meijer
10.2021 - 05.2022
Master-at-Arms
United States Navy, USN
07.2016 - 01.2021
Retail Sales Associate
Clark Street Sports
10.2015 - 07.2016
High School Diploma -
Crown Point High School