ETHAN HINDMAN
Weatherford,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Service Advisor/Assistant Store Manager
Christian Brothers Automotive Corporation
10.2022 - Current
- Assisted in creating marketing materials for the service department''s special promotions, attracting new clients while retaining existing ones.
- Participated in ongoing training programs to stay knowledgeable about industry trends and best practices for optimal job performance.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
Bartender
Pathfinder Brewery
02.2022 - 09.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Full Time Student
Weatherford College
08.2021 - 05.2022
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked in team environment to maintain high levels of productivity.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Collected, arranged and input information into database system.
Service Advisor
Honda Of Weatherford
12.2019 - 06.2021
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using top notch support service to provide effective resolution.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
New Car Sales Consultant
Vandergriff Honda
11.2018 - 12.2019
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Demonstrated vehicles and features, and conduct test drives.
- Negotiated vehicle prices and secure financing for customers.
Pre Loader
UPS
11.2012 - 11.2018
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Education
Associate of Arts - Sports Broadcasting
Weatherford College
Weatherford, TXSkills
- Performance Goals
- Progress Reporting
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Multitasking and Organization
- Listening Skills
- Customer Service
- Customer Account Management
- Attention to Detail
- Technical knowledge
- Strong Work Ethic
- Team Collaboration
- Quality Control
Timeline
Service Advisor/Assistant Store Manager
Christian Brothers Automotive Corporation
10.2022 - Current
Bartender
Pathfinder Brewery
02.2022 - 09.2022
Full Time Student
Weatherford College
08.2021 - 05.2022
Service Advisor
Honda Of Weatherford
12.2019 - 06.2021
New Car Sales Consultant
Vandergriff Honda
11.2018 - 12.2019
Pre Loader
UPS
11.2012 - 11.2018
Associate of Arts - Sports Broadcasting
Weatherford College
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