Amber Diaz
Sunrise Chevrolet
Elgin,IL
21
years of professional experience
Experienced service professional with a strong background in customer service, conflict resolution, and accurate follow-up. Skilled at building trust, managing multiple priorities, and supporting smooth, positive client experiences.
Work History
Service Advisor Assistant
10 Years 2 Months- Greet customers warmly and listen carefully to understand their vehicle concerns and service needs.
- Write detailed service orders, accurately estimating cost using estimated software and automotive diagnostics tools.
- Communicate effectively with customers about recommended repairs, maintenance options, and additional services such as oil changes, tire service, brake repair, suspension work, or transmission issues.
- Coordinate with service technicians to prioritize repairs, monitor progress, and ensure timely completion of work.
- Manage cash handling processes and maintain accurate records of transactions.
- Follow up with customers post-service to ensure satisfaction and promote ongoing client relationships.
Guest Services Shift Leader
2 Years 11 Months- Greet visitors, answer products, handle returns or exchanges, and resolve complaints calmly.
- Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns.
- Adaptation to different guest interactions and situations
- Coordinated shift coverage, task priorities, and handoffs to support consistent daily operations.
Front-End Clerk
6 Years- Assisted customers with bagging, carryout service, and courteous front-end support.
- Maintained checkout areas, restocked bags, and kept lanes organized for smooth transactions.
- Supported cashiers by retrieving carts, cleaning spills, and removing front-end clutter.
- Responded to customer questions and resolved basic concerns with professionalism and speed.
Education
High School Diploma
Skills
Organizational skills
Appointment scheduling
Follow-up skills
Handling customer complaints
Conflict resolution
Attention to detail
Strong organization
Multitasking capabilities
Computer skills
Automotive software
Performance goals
Customer service metrics
Timeline
Service Advisor Assistant
Sunrise Chevrolet
08.2016 - CurrentRead More
Guest Services Shift Leader
Target
10.2014 - 09.2017Read More
Front-End Clerk
Lucky Market
04.2006 - 04.2012Read More
John F. Kennedy High School
High School Diploma
Read More