Santiago Perez
service advisor assistant
Liberty Hill,TX
Summary
Dynamic Service Advisor Assistant at Round Rock Toyota with a strong work ethic and excellent communication skills. Achieved efficient resolution of warranty claims and supported the service team in surpassing sales goals. Demonstrated strong organization and customer service expertise, fostering positive relationships with clients and vendors alike. Furthermore I am the type of person if I see problem i try my hardest to find a solution and deliver that solution to my client.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Advisor Assistant
Round Rock Toyota
04.2024 - Current
- Facilitated smooth transactions by accurately preparing invoices and explaining charges to customers upon pick-up of their vehicles.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Developed strong relationships with vendors through transparent negotiations resulting in better pricing deals on parts orders.
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Maintained organized records of customer interactions, contributing to improved customer relationship management.
Education
ADOBE
Computer Science
Leander High School
3301 S Bagdad Rd, Leander, TX 7864105-2028
Skills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Strong work ethic
- Customer service
- Attention to detail
- Multitasking and organization
- Excellent communication
- Computer skills
- Team collaboration
- Handling customer complaints
- Complaint resolution
- Customer retention
- Call center operations
- Sales expertise
- Price quoting
- Technical support
- Repairs scheduling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved MVP in a Basketball by doing teamwork with accuracy and efficiency.
Certification
- Adobe premier pro,
- Photoshop
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Service Advisor Assistant
Round Rock Toyota
04.2024 - Current
ADOBE
Computer Science
Leander High School
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