Amanda Valentine
Salem,OR
Summary
Dynamic professional with a strong work ethic and exceptional organizational skills, experienced at Thomason Ford as a Warranty Administrator. Proven track record in processing warranty claims and enhancing customer communication. Adept at implementing efficient systems that improve workflow and service quality, ensuring customer satisfaction and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Service Advisor Assistant
Thomason Ford
Stayton, OR
02.2024 - 04.2026
- Assisted customers in scheduling service appointments and addressing inquiries.
- Coordinated service orders and maintained accurate customer records.
- Supported service advisors in managing workflow and prioritizing tasks.
- Ensured timely communication with customers regarding vehicle status updates.
Warranty Administrator
Thomason Ford
Stayton, OR
02.2024 - 04.2024
- Process warranty claims accurately in compliance with manufacturer guidelines.
- Communicate effectively with customers regarding claim status and requirements.
- Maintain organized records of all warranty-related documentation and correspondence.
- Collaborate with service department to resolve warranty issues efficiently.
Office Manger/Title Cl
Swift Auto Sales
Salem, OR
2021 - 2023
- Managed office operations to ensure efficiency
- Implemented filing system improvements for better document retrieval.
- Oversaw inventory management, ensuring adequate supplies at all times.
- Monitored office budgets, identifying cost-saving opportunities without compromising quality.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Operations Manager
MV Detail & Service INC.
Salem, OR
2006 - 2021
- Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
- Implemented inventory management systems, reducing supply discrepancies and improving stock accuracy.
- Trained staff on operational procedures, enhancing team productivity and service quality.
- Developed process improvements that streamlined workflows and reduced turnaround times for services.
Skills
- Strong organization
- Appointment scheduling
- Follow-up skills
- Service awareness
- Strong work ethic
- Attention to detail
Timeline
Service Advisor Assistant
Thomason Ford
02.2024 - 04.2026
Warranty Administrator
Thomason Ford
02.2024 - 04.2024
Office Manger/Title Cl
Swift Auto Sales
2021 - 2023
Operations Manager
MV Detail & Service INC.
2006 - 2021