Jacob Hernando
Service Advisor
Carson,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Respectful, kind, and optimistic individual that's always focused on the task at hand, and contributing positive energy into work ethic. Values maintaining a friendly and professional attitude in the work environment. Willing to constantly learn and grow in any working position for the purpose of building a more efficient workflow for fellow co-workers and for customers or people in need of service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Service Advisor Assistant
Fletcher Jones Toyota
11.2023 - 03.2024
- Running repair orders from service department to auto shop when starting diagnosis/service on guest's vehicle and running repair orders from auto shop back to service department when guest's vehicle is done being diagnosed/serviced
- Starting, tracking and finishing rental vehicle contracts
- Inspecting, cleaning, and refueling rental vehicles
- Scheduling shuttle and/or Uber rides for guests
- Quote prices of auto services/parts through phone calls, text messages, and e-mails
- Respond to guest's questions and needs in person, and through phone calls, text messages, and e-mails
- Cashiering duties
- Opening/closing duties
- Occasionally write-up repair orders for guests and advise their service
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations
- Maintained organized records of customer interactions, contributing to improved customer relationship management
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines
Crew
AMC Theatres
11.2022 - 11.2023
- Runner: Run food, snacks, beverages, and utensils to guests' correct seat and theater number
- Usher: Usher/clean assigned theaters before or after each movie
- Greeter: Greet guests as they come into theater, answer any questions and attend to needs of guests
- Kitchen: Assist in preparing concession orders for guests and maintaining/cleaning kitchen
- Cashier: Process transactions, returns, and refunds for guests in concessions and box office
- Porter: Clean and help maintain concessions area
- Customer service duties
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness
- Improved customer satisfaction by providing friendly and efficient service at the register
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location
Retail Sales Associate
Marshalls
10.2021 - 11.2022
- Unloading shipments of product from logistics delivery truck, breaking down loads, and organizing product into designated departments
- Stocking and recovering product in assigned departments
- Cleaning
- Assisting guests with questions and needs
General Merchandise
Target
11.2020 - 09.2021
- Unboxing, stocking, and recovering product in assigned department
- Cleaning
- Customer service/assisting guest with questions and needs
Service Advisor
Lee's Tires
04.2019 - 06.2020
- Discuss any issues about customers’ vehicles
- Write-up repair orders utilizing a program named Mitchell on the computer
- Check-in and cash out customers
- Cashiering duties
- Move and organize vehicles (valet/porter duties)
- Drive company pick-up truck to pick up tires and parts
- Maintain and update tires and parts inventory
- Advising of workflow within auto shop
- Opening/closing of auto shop and service department office
- Manage/lead service department office and auto shop from time to time and when short-handed
- Consistently communicate all info and updates with guests, manager, other service advisors and auto technicians.
- Respond to customers' questions and needs in person and through phone calls, text messages, and/or e-mails
- Upselling and price quoting customers for services and parts
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department
Cashier
Dollar Tree
04.2017 - 05.2017
- Cashiering duties
- Customer service/assisting customers with questions and needs
- Cleaning
- Stocking and recovering of product throughout entire store
Education
Automotive/Diesel Diploma - Automotive/Diesel Technology
Universal Technical Institute of Southern California
Long Beach, CA 09.2016 - 11.2017
High School Diploma -
Phineas Banning Senior High School
Wilmington, CA 08.2012 - 06.2016
Skills
Additional Information
- I love hanging out with and helping my family and friends
- I love playing videogames, watching movies, shows, anime, YouTube, Twitch livestreams, sports, and listening to/watching podcasts
- I love making music and producing songs and instrumental tracks, especially within the Hip-Hop genre
- I have 1 year of experience in Stage Building and Operation of Sound and Lights from stage class at Phineas Banning High School in Wilmington, CA
Timeline
Service Advisor Assistant
Fletcher Jones Toyota
11.2023 - 03.2024
Crew
AMC Theatres
11.2022 - 11.2023
Retail Sales Associate
Marshalls
10.2021 - 11.2022
General Merchandise
Target
11.2020 - 09.2021
Service Advisor
Lee's Tires
04.2019 - 06.2020
Cashier
Dollar Tree
04.2017 - 05.2017
Automotive/Diesel Diploma - Automotive/Diesel Technology
Universal Technical Institute of Southern California
09.2016 - 11.2017
High School Diploma -
Phineas Banning Senior High School
08.2012 - 06.2016
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