Summary
Overview
Work History
Education
Skills
Timeline
Generic

Omar Basped

Plano

Summary

With a proven background in preparation and analysis, I possess exceptional communication and interpersonal skills, enabling effective relationship-building with clients and colleagues. My unwavering commitment to accuracy and attention to detail ensures a consistently satisfactory customer experience.

Overview

14
14
years of professional experience

Work History

Loan Servicing Specialist

Octane Lending
03.2024 - Current
  • Response for reviewing and processing state required notices (right to cure default letters, notices of strict compliance, etc.) Verifying eligibility and processing requests for loan modifications such as due date changes and extensions
  • Verify account corrections of customer information such as addresses, collateral information, and phone numbers within internal systems while navigating multiple platforms (Loanpro, right signature, Docusign, CDK,etc)
  • Review return payments and provide necessary account maintenance
  • Manage payment corrections such as fee modifications, interest correction, and reversals
  • Oversaw and modify Autopay, ACH direct pays
  • While processing loan flat cancellations, conduct the review of net trade accounts.

Finance Document Coordinator

AutoNation Audi of Plan
10.2022 - 03.2024
  • Verifies, prints, and tracks all documentation in each financial automotive transaction
  • Process finance transactions and ensure 100% compliance with state and federal laws regulations
  • Validate insurance policies, while confirming loan payoffs for trade in vehicles
  • File non-prime documents
  • Analyzes credit reports, with the ability to recognize a conventional deal and turns over accordingly
  • Respond to communication from customers and third parties, via telephone, email and written correspondence
  • Maintain accurate and organized billing records and documentation before sending it to the billing department
  • Working knowledge of CDK, Route One, etc.

Sales Associate - Part Time

Ralph Lauren
10.2022 - 12.2023
  • Greeting and interacting with customers at the door and on the sales floor
  • Achieve or exceed agreed upon annual and daily sales volume objectives
  • Checking and maintaining inventory of products while providing a memorable shopping experience.

Final Docs Specialist

Fairway Independent Mortgage Corporation
10.2020 - 08.2022
  • Making appropriate and intelligent decisions to identify deficiencies through a detailed, forensic review of each mortgage loan file
  • Successfully resolved and re-records defective documents cited by investors
  • Performs research of discrepancies in investor pipelines identified via escalation, aging, and/or system reporting
  • Facilitate the receipt of Investor's post purchase outstanding document reporting through multiple methods of delivery, including email, website, mailbox and courier
  • Obtain checks from accounting and complete the internal logs daily
  • Communicate status updates to internal/external teams for conditions within the pipeline as requested.

Senior Lien Release

Nationstar Mortgage/Mr. Cooper
05.2015 - 09.2020
  • Coordinator Successfully implemented projects and process improvements according to established timelines and strategic direction of the company
  • Communicates with borrowers,title companies, Attorneys offices and County Recorders offices to retrieve outstanding documents
  • Performs research of discrepancies in investor pipelines identified via escalation reporting
  • Manages a pipeline of conditions via the system of record and delivers
  • Review final documents received to various investors according to specific shipping requirements
  • Corrects and re-records defective documents cited by investors
  • Orders checks from accounting and completes internal logs as applicable.

Mortgage Loan Processor

Wingspan Portfolio Advisors, LLC
01.2011 - 05.2012
  • Conducted the review of all financial documents of customers undergoing loan modification
  • Interacted with process support, customer relationship managers, and underwriters to ensure the modification process is handled in an efficient, timely manner
  • Communicates with applicant, underwriters and creditors to resolve issues or questions regarding application information
  • Resolved borrower complaints by determining the cause of the issue, selecting and explaining the best solution to solve the problem
  • Expediting corrections or adjustment and following up to ensure resolution
  • Documented all conversations into Wingspan's system of record as well as successfully navigating the servicing system
  • 90% post audit rate as a customer advocate.

Education

Skills

  • Excellent interpersonal skills, including ability to communicate clearly and concisely both orally and in writing with all levels of management
  • Strong verbal, written, organizational, customer service, negotiation and time management skills with attention to detail and accuracy
  • Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers

Timeline

Loan Servicing Specialist

Octane Lending
03.2024 - Current

Finance Document Coordinator

AutoNation Audi of Plan
10.2022 - 03.2024

Sales Associate - Part Time

Ralph Lauren
10.2022 - 12.2023

Final Docs Specialist

Fairway Independent Mortgage Corporation
10.2020 - 08.2022

Senior Lien Release

Nationstar Mortgage/Mr. Cooper
05.2015 - 09.2020

Mortgage Loan Processor

Wingspan Portfolio Advisors, LLC
01.2011 - 05.2012

Similar Profiles

CREATE PROFILE
Omar Basped