Hi, I’m
Anya Mahoe
Honolulu,HI
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Received several recognition awards from company leaders including sales awards, manager of the quarter and manager of the year. Assisted in opening new licensed store and training of new staff members and Management.
Overview
16
years of professional experience
Work History
Starbucks Wakiki
Store Manager
09.2007 - Current
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Displays customer comes first attitude by training and holding employees accountable for delivering world-class customer service.
- Drove implementation of company programs by developing action plans and directly motivating and instructing store team
- Provided coaching and direction to store employees to take action and to achieve operational goals. Lead team to increase and lead district in customer service results.
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. Created and implemented sales plan that lead to increased sales over prior fiscal year.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation resulting in increased total contribution.
- Monitored and managed store staffing levels and lead in recruiting, hiring and training of new team members
- Lead as a Training Store Manager and successfully developed talent for the organization and advocated for all employees seeking growth opportunities
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements
- Actively manages store employees by regularly conducting performance assessments, providing feedback, and setting challenging goals. Conducted weekly connects and two reviews annually with each employee.
- Consistently creating a talent bench and regularly promoting for all levels including barista, shift supervisor and assistant store mangers.
- Recognized and reinforced individual and team accomplishments through recognition. Implemented several recognition/ incentive programs in store to create environment where employees thrive and grow
Education
Roosevelt High School Honolulu
High School Diploma
2004
Skills
- Leadership Development
- Ability to manage store operations independently
- Ability to manage effectively in fast-paced environment
- Ability to manage multiple situations simultaneously
- Ability to manage resources to ensure that established service levels are achieved at all times
- Organization and planning skills
- Strong operational skills in customer-service environment
- Strong problem-solving skills
- Team-building skills
- Ability to communicate clearly and concisely, both orally and in writing
- Strong leadership skills, with ability to coach and mentor others
- Ability to plan and prioritize workload
Timeline
Store Manager
Starbucks
09.2007 - Current
Roosevelt High School
High School Diploma