OMAR BEDOLLA
Vernon Hills,IL
Summary
Highly motivated and result-driven Manager and Accountant with 5 years of experience overseeing daily operations, handling accounting tasks, and managing teams. Adept at enhancing customer experiences, driving business growth, and improving team productivity. Bilingual in English and Spanish, which has helped expand customer reach and build strong relationships. Proven track record in increasing client satisfaction, securing 5-star Google reviews, and growing the business by bringing in new customers. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Manager & Accountant
Bedolla's Auto Body Inc
Lake Bluff, IL
10.2020 - Current
- Managed daily operations of the business, ensuring smooth customer service and efficient task completion
- Handled accounting functions including financial record-keeping, budgeting, invoicing, and managing business expenses
- Directed and mentored a team, improving workflow and ensuring tasks were completed on time and with accuracy
- Implemented customer service strategies that resulted in a significant increase in customer satisfaction, reflected in a 5-star Google rating
- Developed and nurtured customer relationships, leveraging bilingual skills to cater to a wider, diverse customer base and increasing business opportunities
- Managed insurance claims, policies, and negotiations, ensuring compliance and cost-effectiveness
- Identified opportunities for operational improvements, leading to an increase in team productivity and business revenue
- Spearheaded marketing initiatives and promotions to attract new business, expanding the customer base
Education
Associates degree - Business Administration And Management
College of Lake County
Grayslake, IL01-2015
Highschool diploma -
Mundelein High School District 120
Mundelein, IL01-2013
Skills
- Microsoft Office
- Customer service
- Microsoft Power Point
- QuickBooks
- Financial record-keeping
- Budgeting
- Operational improvements
- Invoicing
- Insurance management
- Customer relationships
- Marketing strategies
- Bilingual communication
Accomplishments
- Revenue Growth, Achieved a 25% increase in annual revenue through strategic marketing and promotions.
- Team Leadership, Managed a team of 10 employees, resulting in a 95% on schedule task completion.
- Cost Management, Implemented cost-cutting measures, reducing expenses by 15% annually.
- Customer Satisfaction, Secured 200 five-star reviews on Google, improving customer satisfaction ratings.
Languages
- English, Native
- Spanish, Native
Timeline
Manager & Accountant
Bedolla's Auto Body Inc
10.2020 - Current
Associates degree - Business Administration And Management
College of Lake County
Highschool diploma -
Mundelein High School District 120
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