Omar Buchanan
Security officers/
Odessa,FL
Summary
Proactive Uber Driver, Security Officer, Custodian, and Warehouse Worker with strong communication and customer service skills. Increased customer retention and safety through diligent service and adherence to protocols. Adept at vehicle maintenance, safety procedures, inventory management, and efficient warehouse operations, bringing reliability and effective problem-solving to any role. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Uber Driver
Self-employeed
01.2020 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Security Officer
First Alert
06.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Custodian
R & L Industries
01.2016 - 01.2020
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Moved furniture for cleaning and set up for special events.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Checked in and stocked inventory throughout facility.
Warehouse Worker
Superplus Supermarket
01.2010 - 01.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Education
High School Diploma -
American Worldwide Academy
Miami, FL06.2021
Skills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Passenger transportation
- Punctuality
- Vehicle Maintenance
- Customer Engagement
- Safe Driving
- Defensive Driving
- Time Management
- Route Planning
- Dependable and reliable
- Dependable and Trustworthy
- Effective communication skills
- Traffic Laws and Regulations
- Ability to Lift 50 Pounds
- Customer Retention
- Strong Working Relationships
- Incident Reporting
- Clean MVR
- Clean Driving Record
- Behavior Management
- Equipment Maintenance
Timeline
Uber Driver
Self-employeed
01.2020 - Current
Security Officer
First Alert
06.2018 - 01.2020
Custodian
R & L Industries
01.2016 - 01.2020
Warehouse Worker
Superplus Supermarket
01.2010 - 01.2013
High School Diploma -
American Worldwide Academy
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