Omar Eshra
Dubai
Overview
6
6
years of professional experience
Work History
Assistant Coordinator & Business Cycle
MAJID AL FUTTAIM GROUP
03.2023 - Current
- Managed schedules for multiple projects, ensuring timely completion and client satisfaction.
- Enhanced team productivity by streamlining communication and implementing effective project management tools.
Call Center Representative
WE Telecom
02.2021 - 02.2022
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
MEDICAL REPRESENTATIVE
Opi Pharma
11.2018 - 11.2020
- Increased patient engagement by developing personalized medical presentations and informative materials.
- Improved product knowledge for team members through regular training sessions and workshops.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
Bachelor of Science - Chemistry
Faculty of Science
Egypt06.2017
Skills
- Excellent Phone Demeanor
- Document Management
- Understanding of Office Operations
- Familiarity With Office Equipment
Languages
Arabic
Native or Bilingual
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Coordinator & Business Cycle
MAJID AL FUTTAIM GROUP
03.2023 - Current
Call Center Representative
WE Telecom
02.2021 - 02.2022
MEDICAL REPRESENTATIVE
Opi Pharma
11.2018 - 11.2020
Bachelor of Science - Chemistry
Faculty of Science