Summary

Overview

Work History

Education

Skills

Interests

Work Availability

Timeline

OMAR E. GARCIA

Experienced QA Engineer

Decatur,GA

Summary

Driven Quality Engineer with great knowledge of process change documentation and root cause analysis. Ambitious and driven individual with extensive training in SDLC and QA protocols.

With over 4 years of proven expertise in designing and implementing quality assurance strategies, test plans, and leading teams. Accomplished in multiple domains of software testing, including manual and automation. Adept in Agile methodologies, providing key insights for software optimization. US Citizen

Overview

years of professional experience

years of post-secondary education

Languages

Work History

QA Engineer /Analyst - Digital Analytics

Fiserv Inc

Alpharetta, GA

01.2022 - Current

Automated Testing: Employed Jenkins to automate key functional tests, resulting in a 30% reduction in testing time
DevOps Integration: Engineered the implementation of Jenkins and Rapid CI/CD, optimizing mobile application build processes through XML coding
Defect Management: Monitored and reported bug resolutions using JIRA, contributing to a 15% improvement in software quality
Supported quality team members during corrective action updates.
Test Documentation: Authored comprehensive Test Plans and Test Cases, employing TestRail for case management and mapping them to user stories and technical specifications.

Software Quality Assurance Engineer

InVeritas Inc

San Diego , CA (Remote)

03.2019 - 01.2022

Regression Testing: Led regression test cycles prior to each release, ensuring backward compatibility and functionality and reducing testing time by 9%
Developed and executed QA test cases, scripts, and procedures for automated software maintenance.
Bug Tracking & Reporting: Managed defect identification, reporting, and resolution using JIRA and TestRail
Resolved technical issues and forecasted troubleshooting complications during software trials.

Technical Support Engineer

Cincopa Inc

Orlando , FL

03.2014 - 03.2019

System Analysis: Conducted system performance analysis to optimize server resource utilization
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed, resulting in 5% productivity.
Served as primary point of contact for support relating to owned solutions and products.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Medical Service Coordinator

MMM Medicare Healthcare

San Juan , PR

01.2010 - 03.2014

Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefit administration, and general liability.
Maintained patient records in compliance with security regulations, with overall client satisfaction of 98.9%
Established and managed policies for completing, coding, signing, and indexing records.
Processed medical records requests from outside providers according to facility, state, and federal law

Education

Professional Certification - Automation Engineering

TAU

Atlanta, GA (Online)

10.2023 - Current

Professional Certificate - Quality Engineering

Udemy Academy

Orlando, FL

12.2018 - 02.2019

Bachelor of Business Administration - Information Technology

Universidad Metropolitana, UMET

San Juan, PR

08.2007 - 05.2012

Skills

JIRA, TestRail

Root cause analysis

Operating Systems: Windows, macOS, iOS, Android

Other Skills: E-Commerce, Analysis, Systems Engineering, Team Leadership, Problem Solving

Languages: Selenium, Python

Customer relationship management

Software Debugging

Process improvement

Inspection methods

Interests

Developing Personal Skills

Work Availability

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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