Omar Gil Rodriguez
Holiday,FL
Overview
21
21
years of professional experience
Work History
Security Officer Supervisor
PSC
06.2015 - 09.2018
- Enhanced security measures by implementing new procedures and conducting regular training sessions for security officers.
- Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Improved response times to emergency situations through rigorous training exercises and clear communication protocols.
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Implemented access control systems, effectively preventing unauthorized entry into restricted areas of the facility.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Organized routine safety drills for all employees to increase awareness of emergency procedures in case of an actual event occurring.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customer Service Representative
Bing.com
01.2010 - 07.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Customer Service Representative
Neilson Media Research
02.1998 - 04.2001
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Trade - TV \Radio Broadcasting
CSB Tampa
Tampa, FL11.2008
High School Diploma -
Theodore Roosevelt High School
The Bronx, NY06.1995
Skills
- Security Management
- Policy Enforcement
- Incident Investigation
- Risk Analysis
- Service Recommendations
- Caller Assistance
- Issue Research
- Payment Collection
- Call Management
- Sales Promotion
- Records Review
- Call Center Experience
- Database Management
- Problem-Solving
- Call Center Operations
- Active Listening
- Fluent Bilingualism
- Written Communication
- Problem Solving
- Conflict Resolution
- Quality Assurance
- Telephone Etiquette
- Team Collaboration
- Data Entry Accuracy
- Positive Attitude
- De-Escalation Techniques
- Direct Sales
- Employee Coaching
Languages
Spanish
Native or Bilingual
Timeline
Security Officer Supervisor
PSC
06.2015 - 09.2018
Customer Service Representative
Bing.com
01.2010 - 07.2013
Customer Service Representative
Neilson Media Research
02.1998 - 04.2001
Trade - TV \Radio Broadcasting
CSB Tampa
High School Diploma -
Theodore Roosevelt High School