Omar Hernandez
Santa Maria,CA
Summary
Dynamic professional with a proven track record in client relations and sales training, notably at American Income Life Insurance Company. Excelled in enhancing customer satisfaction and expanding client base through effective networking and technical support. Skilled in fostering productive work environments and achieving operational excellence, demonstrating both hard and soft skills without relying on numerical quantification.
Overview
11
11
years of professional experience
Work History
Sales Agent
American Income Life Insurance Company
05.2022 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of heath and life insurance products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Package Coordinator
FedEx Ground
08.2020 - 05.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Master Taper
Innovation Drywall
07.2013 - 05.2019
- Maintained safe working environment by removing debris and used materials.
- Maintained a clean work environment by diligently removing excess joint compound and debris during the taping process.
- Inventoried all materials and tools before each shift in preparation of projects.
- Ensured smooth surfaces on walls and ceilings by skillfully sanding down rough spots and imperfections after taping.
Education
No Degree - Business Administration And Management
Allan Hancock College
Santa Maria, CAHigh School Diploma -
Santa Maria High School
Santa Maria, CA06-2009
Skills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Networking
Languages
Spanish
Native or Bilingual
Timeline
Sales Agent
American Income Life Insurance Company
05.2022 - 08.2024
Package Coordinator
FedEx Ground
08.2020 - 05.2023
Master Taper
Innovation Drywall
07.2013 - 05.2019
No Degree - Business Administration And Management
Allan Hancock College
High School Diploma -
Santa Maria High School
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