Omar Ibrahim
IT Technician
North Haven,CT
Summary
Reliable and highly motivated individual educated and poised to take on a Software Engineering/Artificial Intelligence position. Smart and committed with a terrific skill set. Looking to join a tech startup.
Overview
3
3
years of professional experience
Work History
Volunteer
New Haven Islamic Center
Orange, CT
11.2018 - 11.2019
- Assisted in organizing books and documents and housekeeping tasks
- Substituted for teachers when needed to teach Arabic and Quran.
- Helped program leaders with administrative support duties.
- Supported engaging and fun events by helping with organization and planning.
- Monitored students when they were unattended in classrooms or lunchtime.
Crew Member
Chick-fil-A
North Haven, CT
08.2020 - 10.2021
- Took orders, prepared meals and collected payments using POS system.
- Collaborated with managers and fellow team members to achieve restaurant goals.
- Prepared products following restaurant, health and safety standards and procedures.
- Provided excellent customer service by warmly greeting customers and exceeding quality expectations.
- Used marketing skills and techniques to upsell and market different food items.
- Cleaned and maintained all areas of restaurant to promote clean image.
IT Student Technician
North Haven High School
North Haven, CT
09.2021 - 06.2022
- Performed all sorts of software and hardware repairs on an average of 5 student chromebooks a day.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed chromebook swaps for hundreds of students in all grades throughout the year.
- Disassembled old chromebooks to salvage parts and properly disposed of rest.
- Powerwashed, inventoried, and performed updates on new chromebooks for students.
- Assisted fellow IT techs in housekeeping and organizational aspects of chromebooks and IT room in general.
- Explored different aspects of networking and security.
IT Intern
Golden Group Holding LLC
Muscat , Sultanate Of Oman
12.2021 - 01.2022
- Assisted IT team in ongoing projects such as SAP implementation, network upgrades, and firewall update.
- Checked and fixed server issues in different departments.
- Supported IT department in handling technology rollout and maintenance.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
IT Student Technician
North Haven High School
North Haven, CT
07.2022 - 08.2022
- Set up IT room workstations by deploying new monitors and desktops on the 7 workstations in IT room.
- Imaged incoming teacher laptops using WDS (Windows Deployment Services).
- Collaborated with other interns to inventory, label, and assign chromebooks for thousands of students in the school district.
- Performed software and firmware updates on hundreds of desktops across classrooms throughout the high school.
- Assigned 15 new laptops to incoming teachers in the district.
- Explored different aspects of networking, security, and communication.
- Collaborated with fellow interns to troubleshoot and solve software, hardware, and organizational issues.
Education
Bachelor of Science -
University of Connecticut
Storrs, CT 06.2022 - Current
Skills
Software diagnosis
Program installations
System upgrades
Hardware knowledge
Network support
Self-Motivated
Decision-Making
Active Listening
Teambuilding
Cultural Awareness
Sales expertise
POS systems expert
Creative problem solving
Order accuracy
Bill computation
Python
Java
Updating software
Programming
G-Suite
Planning and Coordination
Programming Languages
HTML
CSS
Technical Support
Organization
Technical Writing
Bilingual [English]
Bilingual [Arabic]
Bilingual [French]
Knowledgeable in HP Systems
Technical issues analysis
Cash handling expertise
Cost control and reduction
Strategic and financial planning
Business Development
Process implementation
Timeline
IT Student Technician
North Haven High School
07.2022 - 08.2022
Bachelor of Science -
University of Connecticut
06.2022 - Current
IT Intern
Golden Group Holding LLC
12.2021 - 01.2022
IT Student Technician
North Haven High School
09.2021 - 06.2022
Crew Member
Chick-fil-A
08.2020 - 10.2021
Volunteer
New Haven Islamic Center
11.2018 - 11.2019