Omar Ibrahim
IT Technician
North Haven,CT
Summary
Reliable and highly motivated individual educated and poised to take on a Software Engineering/Artificial Intelligence position. Smart and committed with a terrific skill set. Looking to join a tech startup.
Overview
3
3
years of professional experience
Work History
Volunteer
New Haven Islamic Center
Orange, CT
11.2018 - 11.2019
- Assisted in organizing books and documents and housekeeping tasks
- Substituted for teachers when needed to teach Arabic and Quran.
- Helped program leaders with administrative support duties.
- Supported engaging and fun events by helping with organization and planning.
- Monitored students when they were unattended in classrooms or lunchtime.
Crew Member
Chick-fil-A
North Haven, CT
08.2020 - 10.2021
- Took orders, prepared meals and collected payments using POS system.
- Collaborated with managers and fellow team members to achieve restaurant goals.
- Prepared products following restaurant, health and safety standards and procedures.
- Provided excellent customer service by warmly greeting customers and exceeding quality expectations.
- Used marketing skills and techniques to upsell and market different food items.
- Cleaned and maintained all areas of restaurant to promote clean image.
IT Student Technician
North Haven High School
North Haven, CT
09.2021 - 06.2022
- Performed all sorts of software and hardware repairs on an average of 5 student chromebooks a day.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed chromebook swaps for hundreds of students in all grades throughout the year.
- Disassembled old chromebooks to salvage parts and properly disposed of rest.
- Powerwashed, inventoried, and performed updates on new chromebooks for students.
- Assisted fellow IT techs in housekeeping and organizational aspects of chromebooks and IT room in general.
- Explored different aspects of networking and security.
IT Intern
Golden Group Holding LLC
Muscat , Sultanate Of Oman
12.2021 - 01.2022
- Assisted IT team in ongoing projects such as SAP implementation, network upgrades, and firewall update.
- Checked and fixed server issues in different departments.
- Supported IT department in handling technology rollout and maintenance.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
IT Student Technician
North Haven High School
North Haven, CT
07.2022 - 08.2022
- Set up IT room workstations by deploying new monitors and desktops on the 7 workstations in IT room.
- Imaged incoming teacher laptops using WDS (Windows Deployment Services).
- Collaborated with other interns to inventory, label, and assign chromebooks for thousands of students in the school district.
- Performed software and firmware updates on hundreds of desktops across classrooms throughout the high school.
- Assigned 15 new laptops to incoming teachers in the district.
- Explored different aspects of networking, security, and communication.
- Collaborated with fellow interns to troubleshoot and solve software, hardware, and organizational issues.
Education
Bachelor of Science -
University of Connecticut
Storrs, CT 06.2022 - Current
Skills
Software diagnosis
Timeline
IT Student Technician
North Haven High School
07.2022 - 08.2022
Bachelor of Science -
University of Connecticut
06.2022 - Current
IT Intern
Golden Group Holding LLC
12.2021 - 01.2022
IT Student Technician
North Haven High School
09.2021 - 06.2022
Crew Member
Chick-fil-A
08.2020 - 10.2021
Volunteer
New Haven Islamic Center
11.2018 - 11.2019
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