Omar Kudera
Orlando,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Bay Hill Country Club
9000 Bay Hill Blvd Orlando Fl, 32835
06.2023 - 12.2023
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Manager
Cycler
7940 Via Delgado Way Suite 2003
10.2023 - 01.2024
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Server
Outback Steakhouse
4845 S Kirkman Road
01.2023 - 06.2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Valet Supervisor
Ritz Carlton
4012 Central Florida
04.2022 - 01.2023
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Supervised valet team members for improved productivity and adherence to company policies.
- Established employee recognition programs, promoting teamwork and celebrating individual achievements within the department.
Education
MBA - Bussines
Valencia College
Orlando, FL05.2026
High School Diploma -
Olympia High school
Orlando, Florida05.2021
Skills
- Reliable, understanding, and working diligently towards everything I am tasked with I will put my full dedication to making the workplace a positive environment and help customers with whatever they please I have proven ability to effectively work in a team and make sure to make impact on others Also, I am able to communicate with others in a respectful and formal way regardless of the circumstance
- The ability to solve a problem and organizational abilities
- Good communication skills with focus on customer relations and work well with others
- Able to Multitask and favors quality over Quantity when doing tasks
- Ensuring the customers enjoy their meals and taking action to correct any problems
- Building a rapport and relationship with customers
- Conflict resolution
- Multitasking
- Excellent customer insurance
- Multi language
- Team Player
- High Energy and Stamina
- Upselling
- Upselling and Cross Selling
- Hospitality service expertise
- Guest Relations Management
- Sales expertise
Languages
Arabic
Native or Bilingual
Timeline
Manager
Cycler
10.2023 - 01.2024
Server
Bay Hill Country Club
06.2023 - 12.2023
Server
Outback Steakhouse
01.2023 - 06.2023
Valet Supervisor
Ritz Carlton
04.2022 - 01.2023
MBA - Bussines
Valencia College
High School Diploma -
Olympia High school