Omar Majid
Waukesha,WI
Summary
Dynamic Branch Manager at U.S. Bank with a proven track record in driving growth and enhancing customer relationships. Skilled in relationship building and operational efficiency, I successfully led a team to exceed profitability goals while fostering a client-centric culture. Adept at analyzing performance metrics to implement strategic initiatives.
Overview
14
14
years of professional experience
Work History
Branch Manager
U.S. Bank
Delafield, USA
11.2023 - Current
- Oversaw daily operations of full-service branch, enhancing staff performance and customer experience.
- Managed and developed banking team through coaching, training, and performance reviews to boost productivity.
- Drove branch growth by cultivating customer relationships and increasing deposit balances through cross-selling.
- Analyzed performance metrics, implementing action plans to achieve sales, service, and profitability targets.
- Collaborated with partners to execute strategic initiatives, improving overall operational efficiencies.
Client Relationship Consultant
U.S. Bank
Brookfield, USA
11.2019 - 11.2023
- Delivered personalized financial options to address diverse client needs.
- Assisted customers with account management, loan applications, and informed decision-making.
- Collaborated with mortgage officers and financial advisors to present optimal solutions.
- Educated clients on bank accounts, policies, products, and services offered.
- Enhanced customer relationships through regular follow-ups and rapport-building efforts.
- Adapted swiftly to various roles including 24-Hour Banking, Virtual CRC, and Float CRC.
Cashier/Assistant Manager
Corner Market BP
Brookfield, USA
05.2012 - 03.2020
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Taught junior employees how to meet operational and sale goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Teller
U.S. Bank
Brookfield, USA
11.2017 - 11.2019
- Executed diverse customer service tasks, including operating money counters and balancing ATMs.
- Directed inquiries to suitable branch personnel for prompt resolution.
- Balanced daily cash deposits alongside vault inventory to ensure accuracy.
- Led branch in digital sales initiatives as a teller, driving customer engagement.
Education
Associate of Science -
University of Wisconsin, Waukesha
Waukesha, WI03-2017
Skills
- Relationship building
- Independent
- Competitive
- Client Centric
- Agile
- Organized
Accomplishments
1. Harmony 2.Consistency 3. Relator 4. Adaptability 5. Arranger
Timeline
Branch Manager
U.S. Bank
11.2023 - Current
Client Relationship Consultant
U.S. Bank
11.2019 - 11.2023
Teller
U.S. Bank
11.2017 - 11.2019
Cashier/Assistant Manager
Corner Market BP
05.2012 - 03.2020
Associate of Science -
University of Wisconsin, Waukesha