Omar Martinez
Davenport,FL
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management. Motivated professional with successful track record of developing, enhancing and maintaining strong working relationships. Known for multi-tasking and meeting deadlines. Areas of knowledge include time management, winning and keeping customers and public speaking.
Overview
19
19
years of professional experience
Work History
Security Officer
Holiday Inn Orange Lake Club
Kissimmee, FL
01.2024 - Current
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
Transportation Dispatcher
Walt Disney World Resort
Lake Buena Vista, FL
05.2022 - 06.2024
- Maintained accurate records of daily activities including dispatches, driver logs and other pertinent information.
- Verified that all required documents were received prior to dispatch.
- Generated reports for management review related to driver performance, delivery delays.
- Investigated any customer complaints or issues relating to service levels or quality assurance standards.
- Ensured compliance with Federal Motor Carrier Safety Regulations.
Driver Supervisor
Lowes Home Improvment
Ocoee, FL
02.2019 - 05.2022
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Developed effective training programs for new drivers.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Maintained professional relationships with customers by providing prompt delivery services.
- Provided feedback on employee performance and identified areas of improvement.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Assistant Transportation Manager
Golds Mobility
Kissimmee, FL
05.2016 - 01.2018
- Monitored and tracked daily transport operations, ensuring that all vehicles were running safely and efficiently.
- Prepared reports on the performance of drivers, vehicle maintenance and fuel consumption.
- Coordinated with other departments to ensure efficient delivery of goods to customers on time.
- Managed fleet personnel including hiring, scheduling, training and evaluating employees.
- Ensured compliance with local regulations regarding safety standards for transportation services.
- Developed strategies to reduce costs associated with transportation activities.
- Resolved customer complaints related to transport services in a timely manner.
- Identified opportunities to improve service quality and efficiency of transport operations.
- Maintained accurate records of driver's logs, vehicle registration numbers and license details.
General Manager
Private Owned Car Wash
Quito, Ecuador
10.2005 - 02.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw product development initiatives from concept through completion stages.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Life Coaching Certification - Coaching
Richard Bandler
Orlando, FL04-2002
Associate of Arts - Business Administration
Universidad Central Del Ecuador
Quit, Ecuador 09-1994
Skills
- Shift work experience
- Incident Reporting
- Report Generation
- First aid and CPR certified
- Security Screenings
- Background Checks
Languages
English
Professional
Spanish
Professional
Timeline
Security Officer
Holiday Inn Orange Lake Club
01.2024 - Current
Transportation Dispatcher
Walt Disney World Resort
05.2022 - 06.2024
Driver Supervisor
Lowes Home Improvment
02.2019 - 05.2022
Assistant Transportation Manager
Golds Mobility
05.2016 - 01.2018
General Manager
Private Owned Car Wash
10.2005 - 02.2015
Life Coaching Certification - Coaching
Richard Bandler
Associate of Arts - Business Administration
Universidad Central Del Ecuador
Similar Profiles
Juan E. ChalasJuan E. Chalas
Senior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONSSenior Food and Beverage Manager at ORANGE LAKE RESORT BY HOLIDAY INN CLUB VACATIONS
Francisco Torres RiveraFrancisco Torres Rivera
Reservation Specialist/Leisure Travel Agent at Holiday Inn Club Vacations Orange Lake ResortReservation Specialist/Leisure Travel Agent at Holiday Inn Club Vacations Orange Lake Resort
STEPHANIE MONTERROZASTEPHANIE MONTERROZA
Guest Engagement Specialist & Activities Coordinator at Holiday inn club vacation Orange LakeGuest Engagement Specialist & Activities Coordinator at Holiday inn club vacation Orange Lake