Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information - Authorized To Work
Timeline
Generic

Kimberly Dew

Benson,USA

Summary

Experienced professional in customer service and security, skilled in emergency response and conflict management. Enhances safety and customer satisfaction through vigilant monitoring and effective communication in high-pressure environments. Excels in adapting to new challenges and environments, demonstrating a strong work ethic and exceptional interpersonal skills.

Overview

1
1
Certification
12
12
years of professional experience

Work History

Security Officer

Allied Universal
Benson, USA
03.2026 - Current
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored premises, ensuring safety and security for all personnel through proactive vigilance.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Maintained detailed reports of incidents, activities, and observations, enhancing situational awareness for shift changes.
  • Maintained accurate logs of all security related activities.
  • Assisted in training new security personnel on protocols and procedures, fostering adherence to security standards.

Seasonal Support Driver

UPS
Linden, USA
12.2025 - 12.2026
  • Delivered packages using personal vehicle during peak season. with personal vehicle for seasonal peak season.
  • Coordinated package deliveries and pickups, ensuring adherence to scheduled timelines to enhance customer satisfaction.
  • Delivered exceptional customer service during recipient interactions, contributing to positive delivery experiences.
  • Delivered goods and services to customers on time and in excellent condition.
  • Partnered with team members to streamline delivery schedules and routes, improving overall efficiency.
  • Maintained accurate logs of mileage, fuel use, and delivery records.
  • Followed safety protocols to prevent accidents and ensure package security.

Cashier/Customer Service

Erwin Mart
Erwin, USA
01.2026 - 03.2026

Handled cash transactions accurately and efficiently at busy retail location.

  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Operated point-of-sale system to manage transactions and inventory effectively.
  • Greeted customers and provided information about products and services to enhance their shopping experience.
  • Ensured cleanliness and organization of checkout area, contributing to positive customer experiences.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Managed trash removal and sanitation procedures to maintain a safe and organized shopping environment. Sanitation procedures ensured aisles and the register area were organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.

Welder Helper/Fabricator Assistant

HF Custom Welding
Linden, USA
08.2025 - 12.2025
  • Conducted MiG welding to fabricate metal parts with precision and efficiency.
  • Operated welding equipment to join metal components for custom projects, ensuring precise fit and functionality.
  • Performed stick welding to join metal components for structural integrity.
  • Ensured quality control by inspecting welds for defects and inconsistencies.
  • Repaired broken or cracked parts using cutting torches and welding equipment.
  • Laid out, positioned, aligned, and secured parts and assemblies using straightedges, squares, and calipers to ensure accurate assembly.
  • Maintained tools and equipment in optimal working condition through regular checks, supporting uninterrupted workflow.
  • Followed safety protocols to minimize hazards in the work environment.

Emergency Medical Technician

Cape Fear Valley Medical Center
Fayetteville, USA
04.2022 - 08.2025
  • Performed vitals and BLS skills, operated various sizes of ambulances to meet patient needs.
  • Transported patients home from hospital; facilitated smooth transitions post-discharge.
  • Left due to medical condition not allowing me to continue in the field.
  • Provided emergency medical care to patients in critical conditions.
  • Operated medical equipment during patient transport and treatment.
  • Collaborated with healthcare teams to ensure effective patient assessment.
  • Documented patient information and treatment protocols accurately.
  • Assisted in training new EMT staff on protocols and procedures.
  • Responded promptly to emergency calls and prioritized patient needs.
  • Communicated effectively with patients and families during emergencies.
  • Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
  • Remained level-headed and proactive during emergency situations.

Correctional Officer

Harnett Correctional Institution
Lillington, USA
03.2020 - 02.2021
  • Obtained State Correctional Officer Certification to ensure compliance with standards.
  • Supervised inmate activities, ensuring order and safety within the facility.
  • Monitored inmate behavior to deter crime, escape attempts, and other dangerous activities.
  • Enforced institutional rules and regulations, promoting compliance among inmates.
  • Assisted in crisis intervention to de-escalate potentially volatile situations.
  • Conducted regular inspections of housing units and common areas for security breaches.
  • Inspected cells and conducted random searches of common areas.
  • Documented daily activities, incidents, and inmate behavior in detailed reports.

Delivery Driver

Papa John's
Fayetteville, USA
12.2019 - 03.2020
  • Delivered pizzas and other food items to customers promptly.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Followed navigation routes and traffic laws for safe driving.
  • Ensured cleanliness of delivery vehicle and equipment to uphold company standards.
  • Updated customers on delivery status to enhance satisfaction and transparency.
  • Processed cash transactions accurately at point of sale. and processed transactions accurately at delivery.
  • Collaborated with team members to provide timely service during peak hours. members to ensure timely service during peak hours.
  • Assisted in order preparation and packaging at the store.
  • Provided exceptional customer service to enhance overall experience.

Security Guard

US SECURITIES ASSOCIATES
Tar Heel, USA
08.2018 - 01.2019
  • Conducted regular inspections of premises to proactively identify and mitigate potential security risks.
  • Managed entry point to secure premises and control vehicle traffic effectively.
  • Conducted vehicle searches and verified identification of individuals entering the premises.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Followed established security and safety procedures, enforcing company rules, policies, and regulations to maintain a secure environment.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Provided customer service assistance to staff and visitors in a professional manner.

Fire Watch

Inco Services Corp
Florida, USA
02.2018 - 07.2018
  • Maintained cleanliness of work area and organized work materials to ensure a safe and efficient environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Collaborated with cross-functional teams to deliver projects on time and meet quality standards.
  • Engaged with diverse group of coworkers to solve issues related to products and services, contributing to team objectives.

Cashier/Customer Service

Food Lion
Elizabethtown, USA
08.2017 - 02.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Handled cash transactions accurately and efficiently at busy retail location.
  • Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
  • Resolved customer complaints promptly, fostering a positive shopping environment and customer loyalty.
  • Processed returns and exchanges while adhering to store policies and procedures.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collaborated with team members to ensure smooth operation during peak hours.
  • Trained new cashiers on procedures and customer service, enhancing team readiness and service quality.

Cook

Minute Man
Tar Heel, USA
05.2017 - 07.2017
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Prepared diverse menu items following established recipes and safety guidelines.
  • Monitored food quality and presentation to ensure high standards before customer service.
  • Managed inventory to maintain fresh ingredient availability and minimize waste.
  • Collaborated with team to streamline kitchen operations, enhancing service efficiency.
  • Maintained cleanliness and organization in cooking and storage areas.
  • Operated kitchen equipment efficiently while adhering to safety protocols.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Cashier

Carlie C's IGA
09.2016 - 01.2017
  • Handled cash, credit, and debit transactions accurately.
  • Processed customer transactions using point-of-sale systems efficiently.
  • Provided prompt assistance to customers with inquiries and product selections to improve satisfaction.
  • Ensured clean and organized checkout areas to enhance customer experience.
  • Resolved customer complaints with professionalism and courtesy swiftly.
  • Collaborated with team members to ensure smooth store operations daily.
  • Stocked shelves with merchandise to ensure availability for customers. and organized merchandise to optimize sales displays effectively.

Cashier and Cook

Kentucky Fried Chicken KFC
04.2015 - 08.2016
  • Processed customer transactions accurately and efficiently at a fast-paced restaurant.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation.
  • Maintained cleanliness and organization of cashier area, enhancing customer experience during busy shifts.
  • Assisted customers with menu selections and answered questions about food items.
  • Collaborated with team members to streamline service speed, contributing to higher customer satisfaction.
  • Trained new cashiers on register operation and customer service standards.
  • Resolved customer complaints promptly and effectively, ensuring positive experiences and loyalty.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Emergency Medical Services (College) -

Bladen Community College
Dublin, NC
12-2021

Diploma -

West Bladen High School
Bladenboro, NC

Skills

  • Security
  • Surveillance operations
  • Surveillance monitoring
  • Incident reporting
  • Incident report writing
  • Emergency response
  • Crisis management
  • De-escalation techniques
  • Violence prevention strategies
  • Safety enforcement
  • Safety protocols
  • First aid
  • Vital Signs
  • Patient care
  • Allied health experience
  • Hospital experience
  • Report documentation
  • Organizational Skills
  • Scheduling
  • Task prioritization
  • Time management
  • Computer Skills
  • Microsoft Excel
  • Microsoft Word
  • Phone call management
  • Customer communication
  • Customer service
  • Sales
  • Customer interactions
  • Exceptional People Skills
  • Collaborative work
  • Team collaboration
  • Conflict management
  • Dispute mediation
  • Analytical thinking
  • Problem solving
  • Attention to detail
  • Cleaning
  • Entrance control
  • Shift work experience
  • New hire training
  • Shift work experience
  • New hire training
  • Conflict management
  • First aid
  • Public safety engagement

Certification

  • IS 800
  • IS 700
  • IS 200
  • IS 100
  • Emergency Medical Technician, 12/01/21, 12/01/25
  • EVOC
  • BLS Certification
  • EMT-B
  • CPR Certification
  • First Aid Certification

Languages

English

Additional Information - Authorized To Work

Authorized to work in the US for any employer

Timeline

Security Officer

Allied Universal
03.2026 - Current

Cashier/Customer Service

Erwin Mart
01.2026 - 03.2026

Seasonal Support Driver

UPS
12.2025 - 12.2026

Welder Helper/Fabricator Assistant

HF Custom Welding
08.2025 - 12.2025

Emergency Medical Technician

Cape Fear Valley Medical Center
04.2022 - 08.2025

Correctional Officer

Harnett Correctional Institution
03.2020 - 02.2021

Delivery Driver

Papa John's
12.2019 - 03.2020

Security Guard

US SECURITIES ASSOCIATES
08.2018 - 01.2019

Fire Watch

Inco Services Corp
02.2018 - 07.2018

Cashier/Customer Service

Food Lion
08.2017 - 02.2018

Cook

Minute Man
05.2017 - 07.2017

Cashier

Carlie C's IGA
09.2016 - 01.2017

Cashier and Cook

Kentucky Fried Chicken KFC
04.2015 - 08.2016

Emergency Medical Services (College) -

Bladen Community College

Diploma -

West Bladen High School
Kimberly Dew