Omar Martinez
Fort Worth,TX
Summary
Accomplished Risk Manager specializing in risk assessment and mitigation strategies. Demonstrated ability to implement effective risk management frameworks, ensuring compliance and driving organizational success through proactive identification of key performance indicators. Proficient in risk assessment and performance indicators, with extensive experience in vendor and enterprise risk management. Committed to fostering team collaboration to achieve risk management objectives and deliver impactful results. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
34
34
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Roanoke, Texas
04.2011 - Current
- Assisted customers with reservations and rental inquiries.
- Trained new staff on customer service protocols and company policies.
- Maintained cleanliness and organization of the rental facility.
Risk Manager
Citigroup Inc
Irving, Texas
12.1991 - 04.2026
- Developed and implemented risk management frameworks aligned with industry standards and best practices to enhance organizational risk posture.
- Collaborated with cross-functional teams to evaluate and ensure compliance with regulatory requirements and internal policies, mitigating potential risks.
- Established key performance indicators to measure and track progress toward risk management objectives, supporting informed decision-making.
- Identified, assessed, and reported risk management issues, SLA breaches, and operational losses to Senior Management.
Education
BBA - Business Management
The University of Texas Rio Grande Valley
Brownsville, TX05-1986
Skills
- Risk assessment
- Performance indicators
- Key risk indicators
- Emerging risks identification
- Risk mitigation
- Operational risk management
- Vendor risk management
- Enterprise risk management
- Team collaboration
- Regulatory knowledge
Languages
Spanish
Professional
Timeline
Customer Service Representative
Uhaul Moving And Storage
04.2011 - Current
Risk Manager
Citigroup Inc
12.1991 - 04.2026
BBA - Business Management
The University of Texas Rio Grande Valley