Omar McIntyre
Chesapeake,VA
Summary
Offering strong interpersonal skills and passion for supporting educational growth, ready to learn and develop in a school setting. Brings an understanding of academic principles and classroom dynamics, along with skills in communication and organization. Prepared to enhance a positive classroom environment and effectively manage student behavior. Ready to use and develop these skills in Assistant Teacher/Substitute Teacher role.
Overview
21
21
years of professional experience
Work History
Customer Service Agent/Team Lead Trainer
GEICO, Government Employees Insurance
06.2003 - 08.2024
- Training new hires and employees, sharing best practices for effective customer service delivery in a classroom environment.
- Taught new team members correct procedures for all areas of operations in small group and individual setting.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Collaborated with management to identify skill gaps and create targeted training initiatives.
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Maintained updated records regarding trainee''s progress, attendance, and feedback to enhance the effectiveness of training programs.
- Helped large volume of internal and external customers every day with positive attitude and focus on customer satisfaction.
Education
Master of Arts - Elementary Education (currently Pursuing)
Regent University
Virginia Beach, VA12-2025
Bachelor of Science - Business Administration
Old Dominion University
Norfolk, VA12-2005
Skills
- Effective communication
- Student engagement
- Classroom management
- Relationship building
- Positive attitude
- Group and individual instruction
Timeline
Customer Service Agent/Team Lead Trainer
GEICO, Government Employees Insurance
06.2003 - 08.2024
Master of Arts - Elementary Education (currently Pursuing)
Regent University
Bachelor of Science - Business Administration
Old Dominion University
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