Allison Addicott
Bellingham,WA
Summary
Dynamic trainer and customer service expert, adept in strategic thinking, problem solving and interpersonal communication. Grew Club Botanic's business to a six-figure success, demonstrating exceptional organizational skills and a keen eye for detail. Proven track record at BLI in leading teams, enhancing operational efficiency and conflict resolution.
Overview
9
9
years of professional experience
Work History
BLI CSA Station Trainer & Customer Service Agent
Southwest Airlines
09.2022 - Current
- Successfully trained newly hired Customer Service Agents, adhering to Southwest Airlines' standards and emphasizing teamwork, safety, and hospitality
- Improved BLI MBR by arbitrating fault codes in Quickbase, employing careful research and streamlined logic in station challenges
- Serve as auditor for BSO Monthly Payment Report, ensuring accurate tracking of all expenses
- Perform all CSA duties including boarding process at departure gate with Ops Agent, watch for FAA guideline compliance for carry-on items
- Execute BSO procedures, resolve baggage claims and adhere to fulfillment guidelines.
Production and Product Development Manager
Club Botanic
08.2015 - 11.2019
- Directed production of exclusive in-house designed products for startup ecommerce venture targeting San Francisco market
- Successfully expanded business revenue to six-figures within four years, transitioning from local subscription model to nationwide sales and shipping
- Supervised employees to meet stringent production deadlines, particularly during peak holiday seasons
- Facilitated a partnership with home goods retailer Williams Sonoma, resulting in a nationwide product line in venture's second year
- Executed digital marketing strategies to drive brand awareness.
Education
Bachelor of Arts - Interdisciplinary Studies
University of California, Berkeley
Berkeley, CAMaster of Divinity - Philosophy, Religion And Pastoral Counseling
Graduate Theological Union
Berkeley, CASkills
- Decision Making
- Problem Resolution
- Time Management
- Needs Assessment
- Attention to Detail
- Conflict Resolution
- Effective Communication
- Goal Oriented
- Multitasking Abilities
Timeline
BLI CSA Station Trainer & Customer Service Agent
Southwest Airlines
09.2022 - Current
Production and Product Development Manager
Club Botanic
08.2015 - 11.2019
Bachelor of Arts - Interdisciplinary Studies
University of California, Berkeley
Master of Divinity - Philosophy, Religion And Pastoral Counseling
Graduate Theological Union