Sheri Patterson
Nashville
Summary
Dynamic professional with a robust background in customer service and engagement, notably at Southwest Airlines and RePublic Schools. Excelled in creating comprehensive travel itineraries and fostering parent-centered organizations, demonstrating exceptional attention to detail and customer service excellence. Skilled in written communication and decision-making, effectively addressing customer concerns and enhancing community involvement.
Overview
11
11
years of professional experience
Work History
CSA (Customer Service Agent) & CSS (Customer Service Services)
Southwest Airlines
Dallas
11.2021 - Current
- Company Overview: Dynamic professional with a robust background in customer service and engagement, notably at Southwest Airlines and RePublic Schools. Current part-time work from home (remote) position. Website: southwest.com
- Welcomed customers at Nashville International Airport.
- Assisted them with reservations, ticketing, checking in, tagging luggage all the way through assisting with boarding at their departure gate.
- Currently create complete travel itineraries.
- Address a multitude of concerns, issues & problems as well as making modifications to accommodate needs.
- Dynamic professional with a robust background in customer service and engagement, notably at Southwest Airlines and RePublic Schools. Current part-time work from home (remote) position. Website: southwest.com
Customer Service Agent
TTEC
Greenwood
07.2019 - 08.2020
- Company Overview: Website: ttec.com
- Multi-tasking answering concerns and inquiries for callers for a major first with a government agency then for a major financial company.
- Primarily handled credit card issues on behalf of the customer.
- Website: ttec.com
Parent Engagement & Coordination Specialist
RePublic Schools
Nashville
07.2014 - 12.2019
- Company Overview: Website: republiccharterschools.org
- Established parent centered organizations to assist students & staff including citywide community involvement activities.
- Website: republiccharterschools.org
Education
Certification -
Tennessee Technology
Nashville, TNBachelor's -
The University of Iowa
IASkills
- Attention to Detail
- Decision Making
- Written Communication
- Customer Service Excellence
References
- Bethany Copeland, (615) 779-2667
- Imelda Alamilla, (615) 738-7711
- Timothy Patterson, (615) 753-4831
Timeline
CSA (Customer Service Agent) & CSS (Customer Service Services)
Southwest Airlines
11.2021 - Current
Customer Service Agent
TTEC
07.2019 - 08.2020
Parent Engagement & Coordination Specialist
RePublic Schools
07.2014 - 12.2019
Certification -
Tennessee Technology
Bachelor's -
The University of Iowa