Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Sheri Patterson

Administrative Assistant
Nashville,TN

Summary

Dynamic professional with a robust background in customer service and engagement, notably at Southwest Airlines and RePublic Schools. Excelled in creating comprehensive travel itineraries and fostering parent-centered organizations, demonstrating exceptional attention to detail and customer service excellence. Skilled in written communication and decision-making, effectively addressing customer concerns and enhancing community involvement.

Overview

11
years of professional experience

Work History

Southwest Airlines
Dallas, TX

CSA (Customer Service Agent) & CSS (Customer Service Services)
11.2021 - 10.2025

Job overview

  • Welcomed customers at Nashville International Airport.
  • Assisted them with reservations, ticketing, checking in, tagging luggage all the way through assisting with boarding at their departure gate.
  • Currently create complete travel itineraries.
  • Address a multitude of concerns, issues & problems as well as making modifications to accommodate needs.
  • CSA (Customer Service Agent) & CSS (Customer Service Services), southwest.com

TTEC
Greenwood, CO

Customer Service Agent
07.2019 - 08.2020

Job overview

  • Multi-tasking answering concerns and inquiries for callers for a major first with a government agency then for a major financial company.
  • Primarily handled credit card issues on behalf of the customer.
  • Customer Service Agent, ttec.com

RePublic Schools
Nashville, TN

Parent Engagement & Coordination Specialist
07.2014 - 12.2019

Job overview

  • Established parent centered organizations to assist students & staff including citywide community involvement activities.
  • Parent Engagement & Coordination Specialist, republiccharterschools.org

Education

Tennessee Technology

from Certification

University Overview

Completed coursework towards Certification

The University of Iowa

from Bachelor's

University Overview

Completed coursework towards Bachelor's

Skills

  • Attention to Detail
  • Decision Making
  • Written Communication
  • Customer Service Excellence

References

References
  • Bethany Copeland, (615) 779-2667
  • Imelda Alamilla, (615) 738-7711
  • Timothy Patterson, (615) 753-4831

Timeline

CSA (Customer Service Agent) & CSS (Customer Service Services)
Southwest Airlines
11.2021 - 10.2025
Customer Service Agent
TTEC
07.2019 - 08.2020
Parent Engagement & Coordination Specialist
RePublic Schools
07.2014 - 12.2019
Tennessee Technology
from Certification
The University of Iowa
from Bachelor's

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Sheri PattersonAdministrative Assistant