Omar Mira
Ellicott City,MD
Summary
Results-oriented professional with over 9 years of experience and proven knowledge of leadership aiming to leverage my skills to successfully fill the Station Manager role.
Experience managing ground operations, overseeing loading and unloading of aircraft cargo while ensuring compliance with safety regulations. Demonstrated ability to coordinate daily tasks for ground crew and communicate effectively with flight crews to facilitate timely departures. Provided coaching and performance feedback to associates, fostering a culture of accountability and operational excellence. Successfully monitored staffing levels and enforced safety standards across various workstations, contributing to improved operational efficiency.
Overview
13
13
years of professional experience
Work History
Process Assistant
Amazon
Baltimore, MD
05.2021 - Current
- Overseeing and managing loading, unloading and security of aircraft cargo.
- Facilitated daily crew assignments to enhance operational efficiency. and crew positions to optimize ground operations.
- Communicating via headset radio with ground crew and flight crew to position aircraft for departure.
- Operating Belt Loaders, K-loaders and aircraft tugs on a regular basis.
- Supported area managers and operations managers in streamlining daily operations.
- Monitored labor assignments and adjusted staffing for processing areas.
- Monitored compliance with safety standards to protect the team and the workplace.
- Coached and guided associates, addressing performance concerns with corrective actions to enhance accountability and safety.
MUSIC PRODUCER AND AUDIO ENGINEER
Self-employeed
Falls Church, VA
03.2018 - Current
- Consulted with clients to clarify and refine their vision for the assigned projects.
- Execute the client's vision by writing and producing the track.
- Collaborated with music producers to enhance tracks, ensuring maximum creative potential.
- Operate control consoles to regulate volume levels and sound quality.
- Record, edit and mix instrumental and vocal tracks and minimize unwanted sounds.
- Engineered recording sessions and produced diverse musical soundtracks tailored to artists' styles.
CUSTOMER SERVICE
Giant Food
Columbia, MD
01.2017 - 10.2019
- Conferred with customers by telephone or in person to provide product or service information, process account cancellations, and gather details of complaints, and enhance customer satisfaction.
- Verified implementation of changes to effectively resolve customer issues, ensuring a positive experience.
- Check to ensure that appropriate changes were made to resolve customer problems.
- Resolved customer service and billing complaints by exchanging merchandise, issuing refunds, or adjusting bills, and improving customer retention.
- Manage the sales floor, give out breaks to cashiers and employees while making sure enough employees are present to run the store at its full capacity at all times.
VETERINARY ASSISTANT
Howard County Animal Hospital
Ellicott City, MD
04.2014 - 09.2014
- Delivered prescribed medication to animals under veterinary guidance.
- Provided comfort to upset or frightened animals to facilitate their treatment. to facilitate treatment by doctors and technicians.
- Clean and maintain kennels, animal holding areas, examination and operating rooms to control the spread of disease.
- Processed medication prescriptions for animals based on veterinarian directives.
- Filled medication prescriptions accurately and efficiently to ensure proper dosage for animals.
- Measured and prepared feed for animals according to prescribed diet plans. according to specific instructions, such as diet lists or schedules.
- Handled office reception tasks such as scheduling appointments and assisting clients to enhance customer service., such as scheduling appointments or helping clients.
- Cleaned and maintained kennels, animal holding areas, and examination and operating rooms to prevent disease transmission.
Education
Some College (No Degree) - Interactive Graphic Design
HOWARD COMMUNITY COLLEGE
Columbia, Columbia, MDSkills
- Aircraft Arrival/departure procedures
- Safety and compliance
- Quality assurance controls
- Risk management
- Process coordination
- Operational training
- Labor allocation
- Team oversight
- Time management
- Deadline-oriented
- Corrective action
- Effective communication
Timeline
Process Assistant
Amazon
05.2021 - Current
MUSIC PRODUCER AND AUDIO ENGINEER
Self-employeed
03.2018 - Current
CUSTOMER SERVICE
Giant Food
01.2017 - 10.2019
VETERINARY ASSISTANT
Howard County Animal Hospital
04.2014 - 09.2014
Some College (No Degree) - Interactive Graphic Design
HOWARD COMMUNITY COLLEGE