Omar Mirza
Pearland,TX
Summary
To offer and dispense supportive services in a professional caring and courteous capacity performing as a team to patients, customers, colleagues prioritizing their wellbeing and safety, focused on efficient and urgent attention to their needs while adhering to the policies, procedures and protocols of the medical institution and health care provider.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Eye Care Specialist
Luxe Eye Care
Houston, Tx
07.2023 - Current
- Provided compassionate support to patients during eye examinations and procedures.
- Assisted with patient intake and updated medical records in the electronic system.
- Coordinated appointment schedules to ensure efficient patient flow throughout the clinic.
- Managed inventory of medical supplies, ensuring availability for daily operations.
- Addressed patient inquiries, resolving concerns promptly and professionally.
- Trained new staff on clinic protocols and customer service standards.
- Actively listened to clients' concerns and worked collaboratively with them to identify solutions.
Primary Care Technician
Shamim Eye Care of Central Jersey
10.2021 - 05.2023
- Ensured retrieval and availability of all necessary patient documentation for physician review.
- Greeted patients in waiting area, escorted them to examination rooms, and communicated appointment updates.
- Managed patient expectations during delays, offering alternate appointments when required.
- Engaged patients in conversation to establish comfort while gathering medical history information.
- Conducted autorefraction and vision tests to determine necessary prescription changes.
- Trained to perform various tests independently, including visual acuity and intraocular pressure assessments.
- Maintained inventory by following SOPs, managing supply levels, and storing medical equipment properly.
- Handled specialty procedures like stye draining and punctal plug application with required tools.
Education
Associate Degree - Biology
Middlesex County College
Middlesex, NJ05.2023
High School Diploma -
South Brunswick High
South Brunswick, NJ06-2021
Bachelor of Science - Nursing
University of Houston
Houston, TXSkills
- Patient intake
- Medical records management
- Vision testing
- Proficient in Crystal Patient Management software
- Verifying insurance through various online portals
- Appointment scheduling
- Tono-Pen IOP testing
- Customer relationship management
- Medical supply ordering
- Front office operations
- Problem solving
- Effective communication
- Team training
Certification
CPR-First Aid, American Red Cross, 05/24
References
Available on request
Academic Research
Testing Effects of Bruder Mask vs. Dry Eye Drops, Middlesex County College, NASA Fellowship Grant, 2022
Timeline
Lead Eye Care Specialist
Luxe Eye Care
07.2023 - Current
Primary Care Technician
Shamim Eye Care of Central Jersey
10.2021 - 05.2023
Associate Degree - Biology
Middlesex County College
High School Diploma -
South Brunswick High
Bachelor of Science - Nursing
University of Houston