Summary
Overview
Work History
Education
Skills
Certification
Timeline
Accomplishments
Generic

Omar Morales

Houston,TX

Summary

Forward-thinking Software Engineer with background working productively in dynamic environments. Fluent in PHP and CSS programming languages used to develop software within DRUPAL. Proud team player focused on achieving project objectives with speed and accuracy. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

IT Equipment Coordinator

Amazon
12.2021 - Current
  • Monitored IT equipment and tool inventory to consistent replenishment in alignment with demand.
  • Headed efforts in identifying trends, finding errors and developing turnaround strategies for IT support equipment.
  • Managed high levels of call flow and responded more than 580 tickets support or technical support needs.
  • Performed IT equipment maintenance and repairs.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Planned and implemented multiple upgrades to system hardware and software.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet Operations management.
  • Delivered excellent staff technical support, resulting in consistent 100% satisfaction rating.
  • Delivered onsite technical support for 3.000 employees in Night Shift.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Assisted with updating technical support best practices for use by team.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Amazon equipment Administrator
  • Software specialist installation: ICW, MMA, Zebra Printers drivers, Motorola Radio bearcom programmer.

IT Specialist

Kizer Energy Inc
10.2008 - Current
  • Researching, designing, developing, and managing new IT systems or software programs
  • Administrator and Developer for Drupal Projects CMS / IT systems Talent Portal, HR System, and corporate website.
  • Monitoring of activity log on SAAS and Web developments for catch intrusion on systems
  • Identifying and acting on opportunities to improve and update software and systems
  • Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
  • Managing and reporting on allocation of IT budget, saving more by 70% budget.
  • Advise management with goal of making appropriate IT decisions and choices
  • Provide technical support to all employees
  • Install and configure hardware equipment and software programs
  • Perform internal projects or tasks as assigned
  • Identifying areas for modification in existing programs and subsequently developing these modifications
  • Monitoring and capturing system log activities on SAAS and dedicated servers.
  • Coordinating responses to emergencies and alarms, as well as compiling incident reports
  • Check metrics on dedicated servers (Disk Usage, File Usage, MySQL Disk Usage, Physical Memory Usage, Number of Processes running, I/O Usage, IOPS, Bandwidth)
  • Manage Active Directory on company Support, manage and administer software licenses or application services and products across organization.

Web Developer

Adverweb
01.2007 - 10.2007
  • Web Portals Development Implementation of systems in Drupal and PHP code for web
  • Support and maintenance
  • Latest developments: Development: www.tsv.com.ve
  • Developed modules www.secmyl.com
  • Developed Content Manager and implementation project for newspaper www.el-nacional.com 2,300,000 monthly visits

Education

Associate - Industrial And Product Design

Instituto De Diseño De Caracas

Skills

  • Software Development Standards
  • Programming Languages: PHP, ASP, HTML5, CSS, Javascript, AJAX
  • Amazon Web Services (In Progress)
  • Software Testing and Validation
  • Web Programming
  • Software Deployment
  • Software Quality Assurance
  • Analytical Thinking and Problem Solving
  • Teamwork and Collaboration
  • User Interface Development
  • Database Management Software: MySql, Oracle, MariaDB, PHPmyAdmin
  • Microsoft 365Administrator
  • GSuite Administrator
  • Cpanel Administrator

Certification

  • Surge2IT Program Certification - Oct 2022
  • Learning Amazon Web Services (AWS) for Developers
  • Drupal 9 Developer -Mar 2022
  • CompTIA A+ (220-1001 and 220-1002) - Mar 2022
  • Become a Drupal 9 Developer - Mar 2022
  • CompTIA Network+ (N10-007) - Mar 2022
  • Learning Network Routing- NASBA - Apr 2022
  • Outlook: Efficient Email Management - Apr 2022
  • IT Service Desk: Customer Service Fundamentals - Apr 2022
  • Customer Service: Serving Internal Customers - Apr 2022
  • IT and Cybersecurity Risk Management Essential Training - Mar 2022
  • Networking Foundations: Networking Basics - Mar 2022
  • Microsoft 365 Security Administration (MS-500) Cert Prep- Mar 2022

Timeline

IT Equipment Coordinator

Amazon
12.2021 - Current

IT Specialist

Kizer Energy Inc
10.2008 - Current

Web Developer

Adverweb
01.2007 - 10.2007

Associate - Industrial And Product Design

Instituto De Diseño De Caracas

Accomplishments

  • Programmer and created software and systems for high-traffic social networking services, including Kizerenergy.com, Petroguia.com.ve
  • Developed Recruitment Talent Portal, CMS and HR Management System, resulting in a 400% increase in employee and recruitment productivity.
  • Cloud Architecture Developer: Microsoft Azure, AWS
  • Achieved File Data Organization by introducing Microsoft Teams in the company for project tasks staff.

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