OMAR MUSTAFA
Summary
Detail-oriented marketing graduate with the skill-set to manage multiple priorities and catalyze lucrative results to contribute to the growth of a top-tier organization.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Trust & Safety Associate
VACO, Tik Tok
Walnut Creek, CA
07.2022 - Current
- Reviewed and analyzed escalated and user-reported content for compliance with client policy guidelines.
- Identified everchanging global and local trends and monitored major violations in the online community.
- Met and often exceeded core work targets.
- Demonstrated a demonstrable capacity for critical thinking, analysis, and attention to detail.
Team Member
JAMBA
San Jose, CA
01.2022 - 07.2022
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations simultaneously to provide optimal coverage and meet production goals.
Whole Foods Shopper
AMAZON
San Jose, CA
09.2020 - 03.2021
- Locating and packaging items while providing exceptional service to both online and in-store Whole Foods Shoppers simultaneously.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route resulting in consistent achievement of time and efficiency targets as an individual and as a team.
- Conducted ongoing training and mentoring to employees on standard operating procedures and effectively utilizing technology in day-to-day tasks.
- Worked in a high volume store where multi-client servicing was essential to the store's success.
Signing Associate
MACY'S
Santa Clara, CA
04.2017 - 10.2019
- Collaborated with teams on set-up and removal of signs while filling in merchandise as needed.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Championed assisting new signing associates, ensuring quick assimilations into their roles.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Education
Bachelor of Science - Business Administration/Marketing
San Jose State University
San Jose 08.2019 - 20212
Associate of Arts - Business Administration
San Jose City College
San Jose 08.2017 - 05.2019
Skills
Strategic Planning
Administrative Support
MS Office Suite
Customer Service
Time Management
Communication
Conflict Resolution
Certification
Hootsuite Academy Social Marketing Certification
Timeline
Trust & Safety Associate
VACO, Tik Tok
07.2022 - Current
Team Member
JAMBA
01.2022 - 07.2022
Hootsuite Academy Social Marketing Certification
03-2021
Whole Foods Shopper
AMAZON
09.2020 - 03.2021
Bachelor of Science - Business Administration/Marketing
San Jose State University
08.2019 - 20212
Associate of Arts - Business Administration
San Jose City College
08.2017 - 05.2019
Signing Associate
MACY'S
04.2017 - 10.2019