Open To Work
Omar Nino
Dallas,TX
Summary
Results-driven Assistant General Manager with a focus on optimizing daily operations and leading high-performing teams. Proven track record of increasing operational efficiency and elevating team performance. Extensive experience in customer service and strategic planning, ensuring exceptional customer satisfaction. Committed to fostering positive work environments and advancing business success through effective staff training and development.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Assistant General Manager
Blue Sushi Sake Grill
Dallas, TX
06.2021 - Current
- Repeatedly drove record-breaking revenue growth through team development and upselling initiatives.
- Led the team to generate the highest annual sales in company history within one year of tenure.
- Earned successive promotions from Server to Shift Lead to Assistant General Manager based on consistent performance, leadership development, and measurable business results.
- Awarded Employee of the Month in first month of employment; later recognized as Employee of the Year reflecting commitment and impact.
- Boosted online reputation by implementing service improvements and coaching, driving measurable increases in 5-star reviews.
- Recognized for improving employee engagement and retention through transparent leadership and consistent team development.
- Used bilingual Spanish abilities to streamline FOH–BOH communication, boosting operational efficiency and workflow.
- Trained and mentored staff on restaurant protocols and customer service techniques to elevate service standards.
- Managed inventory by monitoring supplies and placing orders to ensure availability.
- Planned and organized staff schedules to optimize workflow, reduce labor costs, and increase productivity.
Lead POS Consultant
The Merchant Hub
Dallas, TX
07.2023 - 08.2024
- Engaged clients to assess needs and recommend tailored solutions that enhanced customer satisfaction.
- Executed strategic upselling and closed sales, aligning solutions with client needs to maximize revenue.
- Generated sales throughout complete cycle, from prospecting to contract negotiations.
- Demonstrated product features during sales presentations to highlight benefits.
- Built strong client relationships, resulting in increased sales revenue and client retention.
- Collaborated with sales team members to achieve collective targets.
- Recruited, hired and trained new hires to optimize profitability.
Luxury Jet & Vehicle Detailing Specialist
Higher Aviation
Dallas, TX
08.2020 - 05.2021
- Conducted comprehensive interior and exterior vehicle detailing to improve visual appeal.
- Performed inspections to verify vehicle cleanliness prior to returning to guests.
- Collaborated with team members to complete high-volume detailing projects efficiently.
- Trained new employees on vehicle detailing techniques to boost team efficiency.
- Managed inventory of detailing supplies to ensure availability and support operations.
- Maintained a clean work environment to enhance operational efficiency.
Expeditor
The Common Table
Dallas, TX
09.2012 - 01.2020
- Advanced through three roles—busser, food runner, and expeditor—by consistently exceeding expectations.
- Coordinated service between food runners and kitchen staff to ensure seamless operations.
- Monitored meal quality and timing to uphold established standards for guest satisfaction.
- Delivered efficient service under pressure while maintaining professionalism and composure.
- Executed and inspected individual orders promptly to ensure accuracy and consistency.
- Maintained high food quality standards throughout all service periods.
- Received commendations for consistently delivering high-quality performance.
Education
High School Diploma -
SKYLINE HIGH SCHOOL
Dallas, Tx05.2014
Skills
- Project management and rational decision-making
- Inventory management and operational procedures
- Team leadership and multitasking
- Effective communication and adaptability
- Goal management and professionalism
- Bilingual: fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
TABC
Timeline
Lead POS Consultant
The Merchant Hub
07.2023 - 08.2024
Assistant General Manager
Blue Sushi Sake Grill
06.2021 - Current
Luxury Jet & Vehicle Detailing Specialist
Higher Aviation
08.2020 - 05.2021
Expeditor
The Common Table
09.2012 - 01.2020
High School Diploma -
SKYLINE HIGH SCHOOL