Summary
Overview
Work History
Skills
Timeline
Generic

Omar Ochoa

Edinburg,TX

Summary

Forward-thinking Delivery Manager equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.

Overview

8
8
years of professional experience

Work History

Delivery Supervisor

PepsiCo
09.2022 - Current
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Communicated with dispatchers to stay informed of available assets and personnel.
  • Maintained safe work environment and confirmed current compliance with DOT, EHS and other state regulations.
  • Supported customers via telephone, email and at sites to handle escalations and service concerns.
  • Coached drivers on the S.E.R.V.E process to delivery great costumer service.

Merchandising Manager

Pepsi Beverages
12.2019 - Current
  • Coached staff members to develop long-term career goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Assisted employees in use of personal protective equipment and communicated safety requirements.

AOM

Pepsi Beverages
01.2017 - 12.2019
  • Placed orders and answered customer questions in-person, and over phone to maximize customer service.
  • Identified customer needs to deliver relevant product solutions and promotions to make plan.
  • Strengthened communication skills through regular interactions with others.

Skills

  • Team Leadership
  • Resource maximization
  • Customer Service
  • Procedures and protocols
  • Staff training and development
  • Issue resolution

Timeline

Delivery Supervisor

PepsiCo
09.2022 - Current

Merchandising Manager

Pepsi Beverages
12.2019 - Current

AOM

Pepsi Beverages
01.2017 - 12.2019

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Omar Ochoa