Omar Ortega
Brighton,CO
Summary
Dynamic leader with a proven track record at Walmart, adept in effective communication and group leadership. Excelled in building relationships and team development, significantly enhancing operational efficiency and staff proficiency. Demonstrated expertise in influencing skills and financial accuracy, achieving notable business growth and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Coach
Walmart
Brighton, CO
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Frontend Team Lead
Walmart
Brighton, CO
06.2022 - 06.2023
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
Head Cashier
Home Depot
Brighton, CO
10.2021 - 06.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
Welding Assitant
Lucas Welding INC
Brighton
01.2021 - 08.2021
- Expanded knowledge base with exposure to various industries, including automotive manufacturing, construction, shipbuilding, and energy sectors.
- Promoted continuous improvement through active participation in training sessions and staying updated on industry best practices.
- Exceeded client expectations through consistent attention to detail and commitment to producing top-quality welds on time and within budget.
- Minimized errors in final products by assisting welders in following blueprints accurately when aligning components for assembly.
Cashier
Walmart
Brighton
11.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Brighton High School
Skills
- Effective Communication
- Group leadership
- Personable and friendly
- Building Relationships
- Team Development
- Influencing skills
Languages
Spanish
Native or Bilingual
Timeline
Coach
Walmart
06.2023 - Current
Frontend Team Lead
Walmart
06.2022 - 06.2023
Head Cashier
Home Depot
10.2021 - 06.2022
Welding Assitant
Lucas Welding INC
01.2021 - 08.2021
Cashier
Walmart
11.2019 - 08.2021
Brighton High School