Omar Ramirez Jr.
Imperial Beach,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ownership Advisor
Arcimoto
05.2022 - Current
- Built and maintained relationships with clients to provide ongoing support.
- Monitored customer service operations to confirm compliance with quality standards.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Planned/Traveled for events that marketed and displayed our unique electric vehicle.
- Organized personal, sales and DMV information for customers required by the state of CA.
- Converting many leads into closed sales.
- Managing San Diego Rental Fleets DMV, Insurance and maintenances.
Assistant Manager
Rue 21
02.2022 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Representative
AT&T
11.2019 - 08.2021
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Pipeline Laborer
M&G Contractors
04.2019 - 07.2019
- Laid out materials for efficient project work.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Eliminated risks by correctly identifying potential safety hazards.
Education
High School Diploma -
Southwest Texas High School
San Marcos, TX08.2018
Skills
- Customer Oversight
- Financing Structures
- Consultative Selling Techniques
- Customer Service and Assistance
Certification
- Level Two Security Training (Unarmed)
- Level Three Security Training (Armed)
- First Aid, CPR & AED
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ownership Advisor
Arcimoto
05.2022 - Current
Assistant Manager
Rue 21
02.2022 - 05.2022
Sales Representative
AT&T
11.2019 - 08.2021
Pipeline Laborer
M&G Contractors
04.2019 - 07.2019
High School Diploma -
Southwest Texas High School
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