Omar Reyes
Artesia,CA
Summary
Results-driven Sales and Service former Manager, known for productivity and efficiency in task completion. Specialized in customer relationship management, strategic sales planning, and team leadership. Excel at communication, adaptability, and problem-solving to enhance team performance and achieve targets. Functioned as the primary liaison for escalated customer issues, delivering timely resolutions, and maintaining professional communication with customers and sales executives. Assessed service quality and executed process improvement initiatives, leveraging performance data for actionable insights. Educated customers on resolving issues online and promoting self-service tools, promoting self-service options for resolutions. Cultivated strong relationships with key customers, creating customized service guides and comprehensive programs to minimize churn and uphold service compliance.
Overview
22
22
years of professional experience
Work History
Hybrid Premier Service Consultant
AT&T Mobility
Cerritos, California
12.2025 - Current
- Responded quickly to customer concerns and complaints
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
- Promoted as Mi-60 role and was responsible for updating sales tracker, close rates and meeting demand for creating updated flyers for current promos. Often called upon to supervise team when manager is unavailable.
- Coached huddles for various Team managers discussing current goals and how to obtain them, overcoming objections and various ways to offer
- Left in charge in the absence of current team manager and assisted colleagues with closing out sales at the same time making sure yield and adherence at met.
- Consistently exceeding monthly goals and being top performer under area manger and director
Manager Cross Sales
AT&T Mobility
Cerritos, California
02.2025 - 12.2025
- Direct, mentor, and develop a team of premier service consultants, implement sales strategies, optimize sales, and ensure customer satisfaction.
- Design and implement sales plans and strategies to drive revenue growth, expand existing accounts, and generate new business. This includes setting targets and monitoring performance.
- Analyze sales data and performance metrics to develop strategies for continuous improvement.
- Guide daily activities, execute sales plan, and ensure adherence to company policies and procedures.
- Mitigated complex service issues escalated by representatives, utilizing advanced problem-solving skills to turn negative experiences into positive outcomes.
Virtual Premier Service Consultant
AT&T Mobility
Cerritos, CA
07.2022 - 02.2025
- Responded quickly to customer concerns and complaints
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Used knowledge of services to recommend additional products and offerings to customers.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Contributed to business growth by confirming customer satisfaction with service and quality.
- Answered phone calls and responded to questions and concerns.
- Explained amount for expected services and provided detailed answers to customer questions.
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
- Promoted as Mi-60 role and was responsible for updating sales tracker, close rates and meeting demand for creating updated flyers for current promos. Often called upon to supervise team when manager is unavailable.
- Coached huddles for various Team managers discussing current goals and how to obtain them, overcoming objections and various ways to offer
- Left in charge in the absence of current team manager and assisted colleagues with closing out sales at the same time making sure yield and adherence at met.
- Consistently exceeding monthly goals and being top performer under area manger and director
Emergency Roadside Customer Service Representative
AAA Auto Club of Southern California
Long Beach, CA
01.2022 - 05.2022
- Entered information on computerized systems to verify locations and notify nearest responders.
- Addressed questions, problems or requests for service for AAA members
- Resiliency in diffusing high stress situations
- Ability to provide excellent customer service to 100+ member calls a day.
- Ensure AAA members are in safe locations and provide support to members who need assistance by contacting public service agencies
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motor Vehicle Representative
Department of Motor Vehicles
Bell Gardens, CA
05.2008 - 05.2021
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Performed general office duties such as typing and proofreading correspondence, distributing and filing official forms and scheduling appointments.
- Trained other clerks in data verification, application requirements and document preparation standards to meet demands of more than 1000 daily visitors.
- Verified document authenticity to process license application.
- Proctored examinations for Driver licensing, monitoring security, collecting paperwork and checking answers against correct responses.
- Investigated past and current licensees to perform record checks.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Contacted applicants about application statuses, obtained additional information and conveyed acceptance or denial of Driver licensing.
- Answered face-to-face and telephone requests for information about suspended licenses, vehicle registration and other licensing documents and procedures.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Purchasing Agent
Parkhouse Tire
Bell Gardens, CA
09.2003 - 05.2008
- Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
- Analyzed competitive prices, products and market-related information.
- Worked with shipment companies to manage distribution.
- Conducted market research to determine appropriate pricing.
- Collected operations data and created spreadsheets detailing trends.
- Connected with store managers and product suppliers to orchestrate efficient inventory movements.
- Worked with operation managers to develop consistent service levels across all locations.
- Selected Tire products best suited to satisfy customers' needs.
- Built competitive bidding environment with broad range of suppliers.
- Worked with local and national accounts to facilitate Tire sales.
- Offered customers full Tire product lines and services.
Education
High School Diploma -
Richard Gahr High School
Cerritos, CA06.2002
Some College (No Degree) - Microcomputer Repair
Cerritos College
Norwalk, CASkills
- Government licensing procedures
- Purchasing
- Recordkeeping
- File management
- Professional correspondence
- Problem-solving abilities
- Payment collection
- Procurement
- Accounts receivable
- Vendor relationship management
- Inventory management skills
- Time management
- Work ethic
- Analytical
- MS Office
- Friendly, positive attitude
- Customer relations
- Experience in leadership
- Flexible
- Customer Service
- Credit and cash transactions
- Sales team training
- Sales Tracking
- Sales Coaching
- Sales operations
- Sales engagement techniques
- Exceeds sales goals
Timeline
Hybrid Premier Service Consultant
AT&T Mobility
12.2025 - Current
Manager Cross Sales
AT&T Mobility
02.2025 - 12.2025
Virtual Premier Service Consultant
AT&T Mobility
07.2022 - 02.2025
Emergency Roadside Customer Service Representative
AAA Auto Club of Southern California
01.2022 - 05.2022
Motor Vehicle Representative
Department of Motor Vehicles
05.2008 - 05.2021
Purchasing Agent
Parkhouse Tire
09.2003 - 05.2008
High School Diploma -
Richard Gahr High School
Some College (No Degree) - Microcomputer Repair
Cerritos College