Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Omar Rios

Hartford

Summary

Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.

Overview

3
3
years of professional experience

Work History

Shift Lead

Walgreens
07.2024 - Current
  • Counting cash registers.
  • Responsible for running the store when manager is not available.
  • Calling in service and maintenance to needed areas.
  • Mitigating customer issues.

Customer Service Associate

Walgreens
08.2023 - 07.2024
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Demonstrated strong product knowledge to assist customers with making informed purchasing decisions
  • Processed returns and exchanges efficiently, maintaining accurate records and inventory levels

Electronics Sales Associate

Walmart
03.2023 - 04.2023
  • Helping out customers with TVs or any electronic needs.

Stower

Amazon Warehouse
10.2022 - 11.2022

Education

High school diploma - Graphic Design

A. I. Prince Technical High School
Hartford, CT
08.2025

Skills

  • Strong organizational skills
  • Service excellence
  • Experienced in effective problem-solving
  • Strong verbal communication
  • Effective team collaboration
  • Effective leadership
  • Efficient multitasking

Languages

English - Expert
Spanish - Fluent

Timeline

Shift Lead

Walgreens
07.2024 - Current

Customer Service Associate

Walgreens
08.2023 - 07.2024

Electronics Sales Associate

Walmart
03.2023 - 04.2023

Stower

Amazon Warehouse
10.2022 - 11.2022

High school diploma - Graphic Design

A. I. Prince Technical High School

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